Client Service Specialist - Sydney

# Retail Sales Associate (Future Store Manager Pathway) - Sydney

> moomoo · Sydney, Australia · Full-time · Posted 2026-04-09

**Workplace:** on_site

**Department:** Offline Business Team

## Description

### Join Moomoo as a Retail Store Associate

**Ready to change the way Australians invest?** At Moomoo, you’re not just joining a leading global investment platform; you’re becoming part of a lively, purpose-driven team that believes smarter investing should be accessible to all. With more than **27 million users worldwide** and a strong local presence, we’re shaking up wealth-tech—and we want you on our journey!

### What You’ll Do

Moomoo is seeking an energetic and customer-focused **Retail Sales Associate / Store Manager Trainee** to join our growing offline retail team in **Sydney**.

This role plays a key part in expanding moomoo's brand presence through our retail stores and long-term shopping centre pop-up activations. You will engage directly with prospective clients, promote financial literacy and investing, and deliver an exceptional customer experience.

For high-performing individuals who demonstrate strong leadership potential, there will be opportunities to progress into a Store Manager position as our retail network continues to expand.

### Your Day-to-Day

• **Ground Sales & Client Acquisition:** Actively engage in ground sales activities within the local community, proactively approaching potential clients to expand offline customer base.
• **Investment Consultation:** Provide professional investment consultation to walk-in clients and facilitate seamless account opening processes.
• **Relationship Management:** Build and maintain strong client relationships to increase engagement, activity, and long-term retention.
• **Store Operations:** Assist in daily store operations including inventory management, product display, and staff scheduling.
• **Community Engagement:** Participate in local community events to enhance brand presence and establish moomoo as a trusted local partner.
• **Pop-up Store Management:** Manage daily operations of mall pop-up stores, including venue setup, materials management, and event execution.
• **Promotional Coordination:** Coordinate with mall promotional calendars and flexibly adjust sales strategies and marketing plans accordingly.

## Requirements
### About You

• Investment Passion: Active investor with genuine interest in financial markets and continuous learning mindset.
• Proactive Personality: Outgoing and proactive with strong social drive; willing to actively approach strangers and quickly build trust.
• Service Excellence: Strong service orientation with patience and attention to detail; prioritizes customer experience.
• Resilience: High resilience to pressure and rejection; maintains positive mindset under sales pressure.
• Integrity: High ethical standards essential for financial services; trustworthy and reliable.
• Bilingual Proficiency: Fluent in both English and Chinese to serve Australia's multicultural customer base.
• Adaptability: Ability to quickly adapt to short-term/temporary mall pop-up environments with flexibility for venue transitions.
• Event Execution: Prior experience in offline event planning or execution preferred.

### **Preferred Qualifications**

• Previous retail or store sales experience.
• Team management or training experience.
• Active Moomoo user.
• Familiar with local community resources.
• Experience in pop-up store or temporary retail space operations.
• Familiar with mall partnership processes and promotional calendar planning.

## Benefits
### Perks & Benefits

• **Growth:** Work for a leader in digital brokerage, with unlimited career opportunities
• **Competitive rewards:** Market-driven salary and performance bonuses that reflect your impact
• **Coverage:** Comprehensive insurance for you and your family
• **Culture:** A fun, diverse workplace with frequent team events and celebrations
• **Surprises in store:** More benefits revealed as you progress through the hiring process!

## Apply
[Apply at moomoo](https://apply.workable.com/moomoo/j/E674D8BE51/apply)
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