IT - Workplace Services Solutions

General Description: The Workplace Services Solutions role plays a key role within GTS Financial Solutions, supporting global Workplace Services (WPS) technology solution delivery and operational support through the GTS Shared Service Center (SSC) in Dalian. This role helps sustain and enhance employee-facing technology solutions that support workplace services, travel, expense, reimbursement, and related operational processes, while aligning with global technology standards and local business needs. The position is responsible for functional support, requirements analysis, testing, deployment, and continuous improvement across Workplace Services technology platforms, including travel, expense, reimbursement, and other employee-facing applications, as well as core Workplace Services applications, mini apps integrated with WeCom, and applications developed through OutSystems. The role also supports the expanding pipeline of new technology services and works closely with business stakeholders, GTS teams, and external vendors to deliver scalable, stable, and user-focused solutions. This role requires strong capability in technology platform support and solution delivery, solid understanding of business process flows, experience coordinating across integrated applications, and the ability to translate operational needs into practical system improvements. The successful candidate will help lead a growing portfolio of Workplace Services solutions and contribute to service excellence, governance, standardization, and future-ready technology capability building. Essential Functions of the Job: Workplace Services Technology Solution Delivery & Support Provide and coordinate functional support and solution delivery for Workplace Services technology platforms, including travel, expense, reimbursement, and other employee-facing applications, as well as core Workplace Services applications Analyze business requirements, perform fit-gap assessments, and translate operational needs into scalable technology solution designs, process improvements, and system enhancements Support incident resolution, root cause analysis, and continuous stabilization of production services delivered from the Dalian SSC Mini-App Ecosystem & Platform Coordination Support mini apps integrated with WeCom and applications developed through OutSystems, ensuring smooth day-to-day operations, issue management, and coordinated enhancement delivery Help govern and manage a growing technology solution portfolio across Workplace Services by coordinating priorities, dependencies, testing, release readiness, and support planning Coordinate with technical teams and vendors on interfaces, integrations, enhancements, user acceptance testing, deployment activities, and support readiness Pipeline Delivery & Future Solution Enablement Support the rollout and transition to support for new Workplace Services technology solutions, including planned applications and other future capabilities Support demand intake, requirements clarification, prioritization, and solution readiness for new and evolving technology services across the Workplace Services portfolio Prepare process documentation, test scenarios, and user support materials to enable smooth deployment and adoption of new capabilities Stakeholder, Vendor & Process Partnership Partner with global and regional stakeholders, business process owners, SSC teams, and external vendors to resolve issues, deliver enhancements, and improve service quality Support process standardization, governance, and documentation across Workplace Services technology solutions Contribute to a user-focused, collaborative, and continuously improving support model for Workplace Services applications SSC Operations, Controls & Continuous Improvement Deliver reliable support services from the Dalian SSC with a focus on SLA performance, issue tracking, operational discipline, and service transparency Ensure processes and system changes align with internal controls, company policies, and applicable operational requirements Identify opportunities to simplify, standardize, and improve the employee technology experience across Workplace Services platforms Qualifications: Bachelor’s degree in Information Systems, Computer Science, Engineering, Business, Digital Technology, or a related field 8+ years of relevant experience in technology platform support, enterprise applications, business systems, or related solution delivery roles Experience supporting enterprise technology platforms, workflow-based applications, or integrated business tools in a shared services or global delivery environment Strong capability in requirements gathering, testing, issue resolution, process improvement, and stakeholder coordination Good understanding of integrations across technology platforms and enterprise systems, including data flows, interfaces, and operational dependencies Experience with Concur, WeCom-integrated applications, OutSystems-developed apps, or comparable employee-facing technology ecosystems is preferred Experience supporting travel, expense, reimbursement, workplace services, or employee services processes is a strong plus Strong analytical, communication, problem-solving, and stakeholder management capabilities Ability to work effectively across cross-functional, regional, and multicultural teams and adapt to a fast-evolving technology solution landscape Travel: Periodic domestic and international travel – Up to 10% Education Required: Bachelor’s degree in Information Systems, Computer Science, Engineering, Business, Digital Technology, or a related field 百济神州全球胜任力 当我们通过以下十二项全球胜任力，展现出 "患者为先"、"无界协作"、"锐意创新 "和 "追求卓越 "的价值观时，我们就能帮助全世界更多患者获得更多负担得起的药品。 ●团队协作 ●提供并征求坦诚及可行的反馈 ●自我认知 ●兼容并蓄 ●积极主动 ●开拓精神 ●持续学习 ●拥抱变化 ●结果导向 ●分析性思维/数据分析 ●卓越财务 ●清晰沟通 BeOne Global Competencies When we exhibit our values of Patients First, Collaborative Spirit, Bold Ingenuity and Driving Excellence, through our twelve global competencies below, we help get more affordable medicines to more patients around the world. ●Fosters Teamwork ●Provides and Solicits Honest and Actionable Feedback ●Self-Awareness ●Acts Inclusively ●Demonstrates Initiative ●Entrepreneurial Mindset ●Continuous Learning ●Embraces Change ●Results-Oriented ●Analytical Thinking/Data Analysis ●Financial Excellence ●Communicates with Clarity 求职者隐私申明： 百济神州致力于尊重和保护您的个人信息权利，并承诺依据合法、正当、必要和诚信的原则处理您的个人信息（包括个人敏感信息 ）。 由于百济神州在全球范围内开展业务，我们可能需要基于人力资源管理等合理业务目的而将您的个人信息发送和/或存储在位于您所在国家以外其他国家（例如：美国）的服务器和数据库中，详情参见百济神州《求职者隐私政策》（百济神州官网 - 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