Senior Manager, Process & Services Excellence

General Description: The Senior Manager, Process & Services Excellence supports the Process & Services Excellence function by helping advance process excellence, service optimization, and continuous improvement across Global Technology Solutions (GTS). This role partners with functional leaders, program teams, service owners, and regional stakeholders to simplify ways of working, strengthen service delivery, and embed practical operational excellence methods into day-to-day execution. The position contributes to the translation of strategy into measurable outcomes by supporting scalable processes, effective governance routines, service health measurement, and sustainable adoption of process and service improvement practices. Process & Service Excellence (PSE) Support and facilitate process and service improvement initiatives that simplify, standardize, and strengthen GTS business processes and service delivery across regions, functions, and centers of expertise using practical operational excellence approaches including Lean, Six Sigma, A3 Thinking, Kaizen, Design Thinking, Systems Thinking, Agile, and ITIL-4. Partner with stakeholders to rapidly assess and address business-critical issues by applying structured problem-solving methods and tools, including root cause analysis, CAPA support, audit finding remediation, and continuous improvement action planning. Support harmonization and streamlining of business processes across GTS while ensuring alignment with operational strategy, service priorities, North Star objectives, and OKR-driven execution. Promote a culture of scientific thinking, systems mindset, and first-time-right quality by coaching teams on metrics-driven problem solving and practical improvement routines that improve service delivery and business outcomes. Develop, maintain, and support operational metrics, dashboards, and management routines that connect process performance, service health, and improvement progress to business outcomes and OKR commitments. Support the build-out and activation of Process & Services Excellence capabilities, communities of practice, playbooks, standards, templates, and coaching mechanisms that enable consistent adoption across GTS. Facilitate cross-functional working sessions, workshops, kaizens, retrospectives, and process mapping sessions to identify opportunities, align stakeholders, and convert improvement ideas into actionable plans. Partner with service owners, project teams, and functional stakeholders to adopt common process standards, governance routines, and continuous improvement practices that improve scalability and execution discipline. Contribute to measurable improvements in process efficiency, service quality, cycle time, stakeholder experience, and operational transparency across assigned GTS initiatives. Coordinate work across project teams, matrixed contributors, and external consulting resources as needed to deliver improvement outcomes and support sustainable adoption. Qualifications: 8+ years of progressive experience in process excellence, service excellence, operational excellence, business transformation, IT service management, management consulting, or related digital technology functions; consulting experience is required. Experience working in global, matrixed organizations; experience in regulated industries such as pharma, healthcare, or finance preferred. Strong ability to translate strategic priorities into structured improvement plans, measurable outcomes, and practical execution routines under the direction of senior PSE leadership. Lean Six Sigma Green Belt required; Black Belt, ITIL, Agile, or related process improvement certification preferred. Excellent facilitation, communication, stakeholder engagement, coaching, and change adoption skills. Demonstrated ability to support workshops, process mapping, operating model design, service health measurement, and continuous improvement adoption across cross-functional teams. Ability to work effectively across global, cross-functional, and matrixed teams while managing multiple priorities with strong execution discipline. Travel: 15% or less 百济神州全球胜任力 当我们通过以下十二项全球胜任力，展现出 "患者为先"、"无界协作"、"锐意创新 "和 "追求卓越 "的价值观时，我们就能帮助全世界更多患者获得更多负担得起的药品。 ●团队协作 ●提供并征求坦诚及可行的反馈 ●自我认知 ●兼容并蓄 ●积极主动 ●开拓精神 ●持续学习 ●拥抱变化 ●结果导向 ●分析性思维/数据分析 ●卓越财务 ●清晰沟通 BeOne Global Competencies When we exhibit our values of Patients First, Collaborative Spirit, Bold Ingenuity and Driving Excellence, through our twelve global competencies below, we help get more affordable medicines to more patients around the world. ●Fosters Teamwork ●Provides and Solicits Honest and Actionable Feedback ●Self-Awareness ●Acts Inclusively ●Demonstrates Initiative ●Entrepreneurial Mindset ●Continuous Learning ●Embraces Change ●Results-Oriented ●Analytical Thinking/Data Analysis ●Financial Excellence ●Communicates with Clarity 求职者隐私申明： 百济神州致力于尊重和保护您的个人信息权利，并承诺依据合法、正当、必要和诚信的原则处理您的个人信息（包括个人敏感信息 ）。 由于百济神州在全球范围内开展业务，我们可能需要基于人力资源管理等合理业务目的而将您的个人信息发送和/或存储在位于您所在国家以外其他国家（例如：美国）的服务器和数据库中，详情参见百济神州《求职者隐私政策》（百济神州官网 - 隐私政策 - 求职者隐私政策）。 如您主动向我们提供您的简历信息或其他个人信息，则视为您已经充分理解并确认接受百济神州《求职者隐私政策》内容。如您对此有任何疑问的，请勿提交简历信息或其他个人信息。 BeOne is committed to respect and protect your personal information rights, and will process your personal information, including your sensitive personal information, based on the principles of legality, legitimacy, necessity, and integrity. 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