海外售后技术支持经理/高级经理（After-Sales Technical Support Manager / Senior Manager）

工作职责： 1、海外经销商管理：推动总代搭建本地化服务管理体系，指导经销商提升服务管理水平和管控服务网点的能力；跟进新车上市经销商端售后准备工作，督导海外经销商新品上市。 2、销售大区及后台支持：支持后台各业务模块完成售后等问题的调查、跟踪处理。 3、市场竞品分析：对标分析竞品的售后管理政策，优化自有售后管理制度和流程；调研所负责区域的竞品情况，收集市场竞品的渠道、分布、价格、政策等信息，协助经销商制定合理的竞争策略。 4、满意度提升：针对负责区域的一般客户投诉闭环跟踪，指导经销商制定整改措施并落实； 推动CSI满意度调研在所负责区域的落实。 任职要求： 1、 车辆工程、汽车服务工作相关专业优先； 2、 英语可作为工作语言，能够适应海外出差； 3、 5年及以上工作经验，同时具有售后服务相关工作经验； 4、 具有较强的沟通能力和管理能力 Job Responsibilities: 1. Overseas dealer management: Promote the general agent to establish a localized service management system, guide dealers to improve their service management level and control the ability of service outlets; Follow up on the after-sales preparation work of new car launch dealers and supervise the launch of new products by overseas dealers. 2. Sales region and backend support: Support various business modules in the backend to investigate, track and handle after-sales and other issues. 3. Market competitor analysis: benchmarking the after-sales management policies of competitors, optimizing our own after-sales management system and processes; Conduct research on the competitive situation in the area under the responsibility of the research institute, collect information on the channels, distribution, prices, policies, and other aspects of market competitors, and assist dealers in formulating reasonable competitive strategies. 4. Satisfaction improvement: Closed loop tracking of general customer complaints in the responsible area, guiding dealers to develop corrective measures and implement them; Promote the implementation of CSI satisfaction surveys in the responsible area. Job requirements: 1. Priority will be given to majors related to vehicle engineering and automotive services; 2. English can be used as a working language and can adapt to overseas business trips; 3. 5 years or more of work experience, with relevant experience in after-sales service; 4. Strong communication and management skills