海外索赔经理/高级经理（Claim Operation Manager / Senior Manager）

岗位职责： 1、日常索赔业务：负责完成经销商新车检查单、首保单、索赔申请报告单、索赔单等索赔凭证的审核工作，确保索赔单据审核的及时性、有效性和准确性。 2、经销商索赔支持：负责对辖区经销商索赔专员进行业务指导和培训，确保索赔专员独立开展索赔工作。负责按要求完成经销商保修政策的制定和实施。 3、索赔审计：负责根据审计政策要求，统筹和规划经销商保修业务审计工作，并推进经销商审计和检查审计问题改善工作。 4、索赔系统开发支持：负责海外售后索赔系统的开发和维护，系统运营和优化情况。 任职要求： 1、英语可基础交流并愿意学习，英语流利优先； 2、3年以上汽车行业索赔相关工作经验，有海外市场相关从业经验优先考虑； 3、较强的沟通协调能力。 Job Responsibilities: 1. Daily claim business: Responsible for completing the review of new car inspection forms, first policy, claim application reports, claim forms and other claim vouchers for dealers, ensuring the timeliness, effectiveness and accuracy of claim document review. 2. Dealer claim support: Responsible for providing business guidance and training to the claim specialists of dealers in the jurisdiction, ensuring that they independently carry out claim work. Responsible for developing and implementing dealer warranty policies as required. 3. Claim audit: Responsible for coordinating and planning the audit of dealer warranty business in accordance with audit policy requirements, and promoting the improvement of dealer audit and inspection audit issues. 4. Development support for claims system: Responsible for the development and maintenance of overseas after-sales claims system, system operation and optimization. Job requirements: 1. Basic communication skills in English and willingness to learn, fluency in English is preferred; 2. More than 3 years of work experience in claims related to the automotive industry, with overseas market related experience preferred; 3. Strong communication and coordination skills.