海外售后服务经理/高级经理（After-Sales Service Manager / Senior Manager）

售后服务---岗位职责： 售后网点管理与运营支持 • 负责售后服务网点的日常运营管理，确保服务质量与运营效率达到公司标准。 • 协助售后网点解决运营中的问题，提供必要的技术支持与流程改进建议。 • 定期评估售后网点的绩效，制定并执行提升计划，确保网点服务水平与客户需求的匹配。 客户满意度提升 • 监督并推动售后服务网点提高客户满意度，解决客户投诉，确保及时回应客户需求。 • 制定客户满意度提升计划，定期收集客户反馈并针对性改善售后服务体验。 • 分析客户服务数据，识别潜在问题并提供解决方案，提高客户忠诚度与复购率。 技术培训与支持 • 组织并执行售后服务团队及网点员工的技术培训，提高员工专业水平，确保其掌握最新的产品知识和维修技术。 • 协助开发培训材料并提供定期的技术支持，帮助网点解决售后服务中的技术难题。 • 定期检查网点技术支持需求，协助解决技术障碍，并持续推动技术改进与创新。 任职资格： • 5年及以上大区售后服务管理经验，熟悉汽车售后服务运营、流程管理、质量控制和改善提升 • 丰富的售后技术支持与团队培训经验，能够提升团队技术水平 • 英语可以作为工作语言 After sales Service - Job Responsibilities: After sales network management and operational support Responsible for the daily operation and management of after-sales service outlets, ensuring that service quality and operational efficiency meet company standards. Assist after-sales service outlets in resolving operational issues, providing necessary technical support and process improvement suggestions. Regularly evaluate the performance of after-sales service outlets, develop and implement improvement plans, and ensure that the service level of the outlets matches customer needs. Customer satisfaction improvement Supervise and promote after-sales service outlets to improve customer satisfaction, resolve customer complaints, and ensure timely response to customer needs. Develop a customer satisfaction improvement plan, regularly collect customer feedback, and improve the after-sales service experience in a targeted manner. Analyze customer service data, identify potential issues and provide solutions to improve customer loyalty and repeat purchase rates. Technical training and support Organize and implement technical training for after-sales service teams and branch employees, improve their professional level, and ensure that they master the latest product knowledge and maintenance techniques. Assist in developing training materials and provide regular technical support to help branches solve technical problems in after-sales service. Regularly inspect the technical support needs of the network, assist in resolving technical obstacles, and continuously promote technological improvement and innovation. Qualifications for the position: 5 years or more of experience in regional after-sales service management, familiar with automotive after-sales service operations, process management, quality control, and improvement and enhancement Rich after-sales technical support and team training experience can enhance the team's technical level English can be used as a working language