客房文员

1.Ensure that all requests from “Butler Service” is handled promptly and properly logged. 确保从服务中心接到的客人要求能够被迅速处理并正确地记录。 <2.Work> closely with the Reception to ensure correct room status at all times. 与接待部密切合作确保任何时间内正确的房态。 3.Issues, receives, records and controls all Housekeeping pagers. 发放，收回，登记和控制所有管家部呼机。 4.Handle, record and follow up on loan items and extra supplies to guests. Conduct monthly inventories of on-loan items. 处理，登记和跟踪借出物品，每月盘点一次出借物品。 5.Record status of daily attendance for all Housekeeping associates. 记录所有管家部员工出勤的情况。 6.Prepare monthly reports as required. Render assistance to respective, Housekeeping sections, Linen/Uniform, Floors, Public Areas, Laundry in preparing their monthly reports and inventories. 按要求准备月报表。为管家部各部分，即布草房，楼层，公共区域，洗衣房准备月度报告和盘点提供帮助。 7.Collect and keep accurate records of Guests Needs, request and preference to further enhance servicing of our Guests. 收集并保存有关客人需求、要求和嗜好的记录以便提高对客服务。 8.Handle secretarial and clerical duties as assigned by the Executive Housekeeper. 完成由行政管家布置的秘书和办公室工作。 9.Maintain confidentiality for all Guests in their personal matters. 为客人保密。 <10.To> be trained on Fire and other Emergency procedures in case of situation arises to 受到火警和其他紧急事件处理程序的培训以便在情况发生时保护客人和同事的安全。 <11.Review> and update the monthly Housekeeping Manning Guide. 更新管家部月度人力报告。 provide safety for both Guests and Associates. 12.Know how to use computer and support the office work if possible. 熟练掌握电脑，为管家部办公室工作提供帮助。 13.Co-ordinate work progress of Pest Control Personal, Machine & equipment repairs and Grounds and Garden from external company. 和杀虫公司，机器设备修理公司以及园林公司协调工作进度。 14.Keep good communication with other departments. 同其他部门保持良好的沟通。 15.Assume other duties assigned by Executive Housekeeper. 完成由行政管家分配的其他任务。 协助准备员工花名册。 16.Assist with maintaining up-to date staff records. 协助稳定员工，控制流失率。 17. Assist with the preparation of staff duty rosters. 协助准备员工值班表。 18.Deliver high quality service to guests via Service, Cleanliness and Product Delivery. 提供高品质的对客服务 。 19.Ensure guest needs and reasonable requests are met. 确保客人需求与合理的要求被满足。 <20.Seek> opportunities to continually improve guest service, by reporting guest comments . 通过汇总客人的意见,寻找机会不断发展对客服务。 21.Take appropriate action to resolve guest complaints. 采取合适的行动解决客人的抱怨。 22.Access and use Housekeeping computer programs. 掌握和使用管家部电脑系统。 23.Adhere to the hotel’s security and emergency policies and procedures. 坚持酒店安全制度、紧急情况。 24.Adhere to hotel cleaning and maintenance programs. 坚持酒店的清洁和养护。 25.Ensure a high level of cleaning is maintained in your work area. 保持维护所在工作区域的高度整洁。 26.Ensure all reporting and servicing deadlines are met on a timely basis. 保证所有报告和服务都按时完成. 27.Carry out other tasks as directed by your supervisors. 完成你上级交待的其它任务。 <28.To> maintain the standards standard of the instrument as set out in the S&P of Sheraton xiamen Jimei Hotel. 维持厦门集美喜来登大酒店S&P中规定的仪表标准。 29.Abide by the code of conduct of Staff Handbook. 遵守员工手册中的行为规范。 <30.Be> integrity. Provide valid personal information & materials; No misconduct record. 为人诚信，提供真实有效的个人信息，无不良刑事行为记录。 <31.It> is not the intent of this job description to cover all aspects of the position but to highlight the most important areas of responsibility. 此职位描述目的是介绍该职位重要的职责范围而非所有工作内容。