餐饮实习生

General Food and Beverage Services 餐饮服务 l Maintain cleanliness of work and guest areas by clearing, collecting and returning food and beverage items to proper area, practicing clean-as-you-go procedures. 通过清理、收集食物和饮料并将其放回到适当的区域，保持工作和客人区域的干净整洁，做到随手清理原则。 l Communicate additional meal requirements, allergies, dietary needs, and special requests with the respective kitchens, and ensure guests’ orders are delivered. 与后厨沟通确认客人的额外用餐要求（如过敏源、饮食需求和其它特殊要求），并确保客人的订单成功送达。 l Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards. 根据活动类型和服务标准布置餐桌，包括亚麻布、玻璃器皿、盘子/瓷器和银/餐具的类型，确保所有用品符合质量标准。 l Pick-up trays and clean tables as needed to ensure a clean dining area. 因需回收托盘并清洁餐桌，确保用餐区的干净整洁。 l Follow appropriate procedures for serving alcohol, follow local Training & Guidance process, and all states & local laws for serving alcohol responsibly (e.g., last call times) 遵循适当的侍酒程序，遵循当地的培训和指导流程，以及所有州和地方法律，以负责任的方式提供饮酒服务 l Retrieve and deliver food and beverage orders in a timely manner. 及时取回并交付食品和饮料订单。 l Perform other reasonable duties as requested. 根据要求履行其他合理职责。 l Requisition all necessary supplies, specifically bottle-for-bottle liquor restock, transporting supplies from storeroom to bar set-up area as required. 征用所有必要的用品，特别是瓶装酒的补货，根据需要将用品从储藏室运送到酒吧设置区。 l Greets and receives guests, checking of reservation and table management system as to the assigned table and seats guest as per Sequence of service while explaining special restaurant features 接待客人，根据服务顺序检查预订和餐桌管理系统，并为客人安排座位，同时解释餐厅的特色 l Introducing menus and making recommendations depending on meal period and briefing instructions 根据用餐时段和操作指南介绍菜单并向顾客提供推荐与建议 l Taking orders by following outlet specific Sequence of Service and applying upselling techniques 按照餐厅的指定服务顺序接受订单，并应用促销技巧提升客单价；按照标准程序在餐厅的POS系统中处理订单 l Processing orders in the outlets’ POS system, following the standard procedure 按照标准程序在餐厅的POS系统中处理订单 l Have sound knowledge of outlets food and beverage menus and daily specials and can clearly explain these to the outlet's patrons. 对餐厅的食品和饮料菜单以及每日特色菜肴有一定的了解，并能向顾客做出清晰的解释与介绍。 l Prepares beverages as per section assignment and adheres to service standards by meal period and type of service 根据章节分配准备饮料，并遵守用餐时间和服务类型的服务标准 l Oversee, guide and work closely with trainees and casuals working in the same outlet 监督、指导并与餐厅实习生和临时工保持密切合作 Banquet Room Set-up 宴会厅布置 l Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards. 根据活动类型和服务标准布置餐桌，包括桌布、餐巾布、玻璃器皿、盘子/瓷器和银/餐具等类型，确保所有用品符合质量标准。 l Prepare coffee breaks, carts, and stations with appropriate food and beverages as stated in Banquet Event Order. l 按照宴会活动订单的规定准备茶歇、餐车并配备适当的食物和饮料。 l Prepare tables, action stations, buffets, service carts, dessert table/carts and cordial carts with specified tools, wares and equipment according to company standards. 根据公司标准，用指定的工具、用品和设备布置餐桌、活动台、自助餐、餐车、甜点桌/推车和饮料推车等。 l Ensure cleanliness of room vacuuming and dusting. 确保会议场所的清洁度达标。 Banquet Room Bussing and Cleaning 宴会厅的清理与整洁 l Bus tables by removing and separating tableware, plateware, glassware, and flatware. 撤除餐具、玻璃器皿后进行餐桌清理。 l Monitor tableware to ensure it is presentable to guests, including checking for cleanliness, cracks, and chips. 监督并确保所有餐具都能符合客人的要求，包括检查餐具的清洁度、如是否存在裂纹和碎屑等。 Banquets 宴会服务 l Understand and review all requirements based on BEO (Banquet Event Order) prior the event. Respond to and try to fulfill any special banquet event arrangements requested by guest. 根据BEO（宴会服务订单）了解，复盘订单需求。尽量做到满足客人对宴会活动安排所提出的要求。 l Replenish buffet items to ensure consistency and freshness in presentation from opening to closing. 及时补充自助餐饮食，以确保宴会中的餐饮食材的丰盛度和新鲜度。 l Follow up on special banquet event arrangements requested by guest to ensure compliance. 基于客人的要求，跟进特定的宴会活动安排以确保合规性。 l Assist and instruct guests/customers regarding proper usage and operation of AV equipment and Internet. 协助和指导客人/客户正确使用和操作影音设备和网络。 Beverage, Coffee Cart and Bartending 饮料、咖啡和调酒 l Inspect the cleanliness and presentation all china, glass, and silver prior to use. 使用前检查所有瓷器、玻璃和银制品的清洁度和外观。 l Prepare drink orders for guests according to specified recipes using measuring systems. 使用测量系统根据指定的配方为客人准备饮料订单。 l Maintain cleanliness and condition of bar, bar unit (CO2 lines, soda tanks, soda guns, drain, etc.), tables, and other tools, following all set-up guidelines. 按照操作指南，确保酒吧、酒吧装置（如二氧化碳管线、苏打罐、苏打枪、排水管等）、桌子和其他工具的清洁度和工作状态。 l Document and communicate any incidents/accidents immediately to management and Loss Prevention during shift or event. 在轮班或活动期间，如发生任何事件/事故，应立即传达给管理层和防损部。 l Stock and restock ice, glassware, paper supplies and liquor. 储存和补充冰块、玻璃器皿、纸张和酒类。 l Requisition all necessary supplies, specifically bottle-for-bottle liquor restock, transporting supplies from storeroom to bar set-up area as required. 储备好所有必要的用品，特别是瓶装酒的补货，根据需要将用品从储藏室运送到酒吧设置区。 l Anticipate and communicate replenishment needs promptly, ensuring no shortages throughout scheduled function time, and ensuring proper authorization for additional payments as required prior to replenishing. 及时预测和沟通补货需求，确保在整个计划活动时间段内不会出现物品短缺，并确保在补货前根据需要适当授权额外付款。