行政酒廊经理
marriott · 集美区, 福建, 中国
About The Role
Ensure daily operation could run smoothly with section P&Ps . 确保每日运营能流畅的根据服务操作标准进行。 2.Complete self section task assignment on time. 及时完成自己部分的工作安排。 <3.Review> arrival information on a daily basis; VIP, Marriott Bonvoy, Regular guests, special requests etc. 每班检查当日抵店客人信息,包括贵宾、万豪旅享家顾客、常规客人以及特别要求。 4.Conduct on job training to team members. 管理部门团队的在职培训。 5.Monitor F&B, FO operation service standard. 监督餐饮部分和前台部分运营的服务质量。 6.Abide by the Hotel’s Policies and Procedures, Sheraton Code of Business Conduct and the hotel’s Associate Handbook . 遵守饭店政策和程序,遵守喜来登的商业行为规范以及员工手册中的条款 7.Handle guest requests and takes personal responsibility to ensure request is met by following up with relevant departments. 处理客人要求并亲自协调相关部门,保证满足客人的合理要求 8.Assist with staff training and development. 协助员工的培训和发展计划。 9.Assist with the preparation of staff rosters. 协助制定员工排班表。 10.Make the daily maintenance plan 制定行政俱乐部区域日常维保计划 11.Ensure all the facilities are up to EHC (Environmental Health Criteria) standard 确保行政俱乐部的设施设备符合EHC标准。(食品安全审计标准) 12.Discipline staff when necessary. 约束员工遵守纪律。 13.Follow all company policies and procedures 遵守所有公司政策和程序。
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