导航员

MAJOR RESPONSIBILIES 责任概要 : Responsible for ensuring that the guest is welcomed and that his/her luggage and other immediate needs are cared for. Direct responsibility for carrying the guest's luggage to and from the assigned room, and for ensuring that the guest is property settled in a room, according to standards. 确保殷勤待客、态度热情、协助客人的行李并对其他客人提出的要求全力予以满足。直接负责搬运行李至指定的房间，或从指定房间搬出，确保根据服务标准协助客人进入房间。 SPECIFIC DUTIES 工作任务 : 1. Follow all company and department policies and procedures. 遵守所有公司和部门的政策和程序。 2. Make sure key controls in audit are on standard. 确保酒店审计中关键控制点符合标准。 3. Assist guest with luggage/baggage. 协助客人的行李。 4. Answer bell stand phone within 3 rings by using proper phone etiquette. 声铃声之内接起行李台的电话并使用标准的电话接听问候语。 5. Responsible of delivering items required by the guest to guest room or other locations. 确保客人的物品被准确的搬运到客人的房间或者其它地点。 6. Complete all required checklists per shift (e.g., daily checklist, valet list, check out log, etc.). 完成所有本班次礼宾部工作检查表（例如：每日工作检查表，行李房检查表，退房记录等等） 7. Ensure timely delivery/retrieval of all luggage, packages, etc. either checked or left at bellstand. 确保及时准确的处理行李、包裹或者其它物品的寄放和提取。 8. Be very knowledgeable about the rooms and their locations, services and facilities of the hotel. 掌握酒店房间设施、位置、各餐厅和其他设施的服务项目、营业时间等。 9. Have a solid understanding and able to give accurate directions to local attractions, restaurants. Being able to offer and arrange car rental, airline and train tickets, office services, beauty and barber services, baby sitting and arranging presents, repairs and shopping for the guests. 熟悉当地的旅游景点、餐厅信息。协助客人租车、预定飞机票火车票、提供办公室服务、 提供美容理发店信息、照看小孩服务、安排礼物、修理物品以及提供商场购物的信息。 10. Arrange and store luggage carts safely. Extreme care and proper loading habits for protection of guest property should be taken when carts are in use. 安全的使用行李车。在使用行李车运送客人物品是要小心搬运和码放以确保客人的物品不被损坏。 11. Maintain post by hotel reader board and in front of bell desk when not assisting a guest. In the absence of a door attendant, perform duties of that position as well, including monitoring the main entrance. 酒店海报板不用时要及时维护和保养。接替门童的工作如果门童不在，同时监控酒店入口。 12. Ensure cleanliness and neatness of work area using free time for cleaning. 确保工作区域的清洁，并合理安排时间清洁工作区域。 13. Each associate is expected to carry out, within their capabilities, all reasonable requests by management. 根据每个员工的能力安排工作以确保管理层的任务准确完成。