行政管家

§ Assist the Asst. Director of Rooms in the operation of the Housekeeping Department. 协助房务副总监管理管家部日常运作。 § Supervise and control all Housekeeping operations. Assist assign and supervise the Shift leaders in their work and assist if required. 管理和控制所有客房运行管理，分配和监督领班的工作并在需要时提供帮助。 § Responsible for the Housekeeping Department in the absence of the Executive Housekeeper. 当行政管家不在时其负责管家部的工作。 § Train, motivate and evaluate staff. 培训并激励员工，并进行员工工作评估。 § Responsible for the overall cleanliness of the hotel, check all areas regularly. 负责酒店全面的清洁，定期检查所有区域。 § Ensure all work is done according to the department’s procedures and ensure the hotel’s regulations are being followed. 确保所有工作严格遵循客房部操作程序并遵守酒店规章制度。 § Promote our hotel products and service. 推广酒店产品和服务。 § Ensure prompt reporting of maintenance issues. 确保迅速报告维修数据。 § Maintain regular spring cleaning schedules. 制订定期的清洁计划。 § Inspect VIP rooms. 检查预抵VIP 的房间。 § Handle any guest complaints, and reports them to the Executive Housekeeper. 处理客人投诉，并向行政管家报告。 § Ensure proper handling of Lost and Found. 确保恰当的方式处理客人的失物招领。 § Responsible for strict key control. 负责钥匙的严格管控。 § Co-operate with the Reception on room discrepancies to ensure accurate room status at all times. 与前台接待部门密切合作以确保在任何时段房态的准确性。 § Manage quality improvement. 提高管理质量。 § Prepare and manage a cost effective budget with measurable targets for the department within the financial parameters set down by the hotel budget. 根据酒店预算所确定的财务参数，筹备和管理部门目标可评估的有效的成本预算。 § Effectively monitor and analyze variations from the budget. 有效控制和分析预算的变动。 § Develop systems that measure the cost effectiveness of the department. 建立系统评估部门成本的有效性。 § Prepare financial performance reports. 准备财务业绩报告 § Develop procedures that track, report on, and control the circulating costs of the department. 建立程序跟踪、报告、控制部门的流动成本 § Handle and store stock according to stock control procedures. 根据库存管控程序处理和储备库存 。 § Coordinate work operations within the department. 协调部门内部工作运作。 § Develop performance standards for operations in the department. 建立部门工作运作标准。 § Assess work operations and prepare plans to implement change when required. 评估部门运作情况，必要时进行调整。 § Monitor productivity of the department. 监督部门工作效率。 § Prevent and resolve grievances. 避免和解决员工申述。 § Resolve disputes. 解决争端。 § Discipline staff when necessary. 必要时进行员工纪律处分。 § Determine and plan for future staffing needs. Recruit staff together with Executive Housekeeper and Human Resource Department. 确认和计划部门各岗所需的人员配置。配合行政管家和人力资源部招募员工。 § Prepare staff rosters to meet business demands. 根据部门运作进行员工排班。 § Facilitate multi kills. 促进员工掌握多项技能。 § Maintain up-to date staff records. 确保更新员工记录。 § Implement staff performance appraisals. 进行员工表现测评。 § Carry out exit interviews. 实施员工离职面谈。 § Provide ongoing advice and support to staff under your supervision. 持续向属下员工提供帮助和建议。 § Supervise staff performance. 指导员工工作表现。 § Manage the delivery of high quality service to guests. 确保向客人提供高品质服务。 § Ensure guest needs and reasonable requests are met. 确保满足客人需求与合理要求。 § Seek opportunities to continually improve guest service. 不断寻求提升对客服务品质的机会。 § Identify VIP, regular and long staying guest, develop rapport to offer personalized service and assistance. 确认VIP 客人，散客和长住客，与其建立和谐关系并提供个性化服务。 § Take appropriate action to resolve guest complaints. 采取合适方式处理客人投拆。 § Adhere to the hotel’s security and emergency policies and procedures 坚持遵守酒店安全紧急制度处理程序。 § Good knowledge for using chemicals and clean rooms. 具有良好的清洁剂使用及清洁房间方面的知识。 § Promote the hotel and our hotel products and service. 促销酒店的产品与服务。 § Log security incidents and accidents in accordance with hotel requirements. 依照酒店要求记录安全日志和事故记录。 § Adhere to hotel cleaning and maintenance programs. 坚持维护酒店的清洁和养护。 § Ensure a high level of cleaning is maintained in work area. 保持维护所在工作区域的高度整洁。 § Ensure all reporting and servicing deadlines are met on a timely basis. 保证所有报告和服务都按时完成。 § Carry out other tasks as directed by your supervisors. 完成上级交待的其它任务。