About The Role

Follow all policies and procedures of Marriott and hotel. 遵守万豪国际集团和酒店的所有政策和程序。 2. Greets all VIP guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity 随时以友好的态度与VIP客人打招呼，为客人提供帮助，尽量用客人名字称呼客人 3. Registers and rooms all VIP arrivals according to established procedures 按照酒店的程序，为所有到达的VIP客人登记及安排房间 4. Maintains intimate knowledge of departmental standards and procedures 详细了解部门标准及程序 5. Performs check in, check out and room change procedures and collect guest’s preference entered completely into the hotel systems 为客人登记、结账及更换房间，收集客人喜好，确保把所有数据完整输入酒店电脑系统 6. Maintains cashier float and ensures accurate daily report of all money received 维持现金流动，确保收到现金的准确性 7. Keeps abreast of all modifications to accounting policies and procedures 了解会计政策及登记手续的更新 8. Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also MARRIOTT BONVEY programs. 了解酒店所有的促销政策，如季节性的包价，航空里程累计活动，以及万豪酒店集团的促销政策 9. Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist 处理客人投诉，回答客人提出的疑问，在不能解决时，上报给前台主管或大堂副理 10. Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service 尽量让住店客人对你所提供的服务满意，在客人离开时，为客人留下良好的酒店印象 11. Performs the audit balances and prepares all works for audit in an orderly fashion 完成审计报告，为审计做准备 12. Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems 了解预定程序标准，其中包括：正确使用表格，怎样读电报、电子邮件、信息，怎样通过预定系统了解可供房间资源 13. Maintains exemplary deportment standards of behavior and appearance and attitude as expected in Brand 按照品牌标准，维持良好的个人仪态、仪表 14. Takes personal interest and pride to ensure that the Sheraton club work area is kept clean and in an orderly state al all time 保持喜来登俱乐部工作区域的干净，及正常工作秩序. 15. Confirm all the food and beverage of breakfast, afternoon tea and happy hour are provided healthful and on time 确保早餐，下午茶和欢乐时光的菜品供应安全卫生和准时. 16. Keep the kitchen clean and tiny 保持厨房干净卫生 17. Endeavors to maintain the high standards of the hotel with particular regard to the importance of Marriott Bonvoy member and other VIP’s and with reference to hotel and to be a health or safety hazard 尽量为客人提供高标准服务，特别是万豪集团长期客人及重要客人的服务 18. Maintain good working relations with Housekeeping; promptly inform about early departures, early arrivals, extended stays, late checkouts, room-moves, special requests etc. 维持与客房部的良好关系, 迅速将有关客人提前离店、提前抵店、续住、推迟退房、换房以及其它特殊要求通知管家部 19. Cooperate with good teamwork with all sections and departments. 与所有部门保持良好的团队合作. 20. Adhere to the hotel’s security and emergency policies and procedures 坚持饭店安全制度、紧急情况处理规定和程序 21. Remain calm in all emergency situations and abide by the procedures for evacuation 在紧急情况下保持镇定并按处理程序进行疏散 22. Abides by the Sheraton Yantai Golden Beach Resort Staff Handbook. 遵守烟台金沙滩喜来登度假酒店员工守则 23. Abides by both the hotel policies and procedures. 遵守喜来登酒店的政策及程序 24. Abide by the Sheraton of Conduct. 遵守喜来登酒店的行为准则 25. Demonstrate professional attitude and behavior at all times. 在任何时候表现专业态度和行为 26. Maintain personal presentation to hotel and Sheraton Collection standards. 根据饭店及喜来登标准保持个人形象 27. Abide by the Sheraton Care service standard 在工作中遵循喜来登关爱对客服务标准 28. Upholding a team spirit and providing assistance and support to other relevant departments as required by hotel operational needs. 秉持团队协作精神，根据酒店运营需要，需协助支持其他相关部门的工作。 29. Participating in and supporting the creation and promotion of the hotel's social media content (e.g., providing high-quality materials, assisting in the execution and dissemination of online/offline events, etc.) within the scope of Marriott’s relevant social media policies, with the aim of enhancing the hotel's online reputation and increasing its revenue. 在符合万豪社交媒体相关政策范围内，参与并支持酒店社交媒体内容的创建与推广（如提供优质素材、协助线上/线下活动执行、传播等），以提升酒店在线声誉和酒店创收。 30. Ensure all employees dealing with cash accounts need to sign the petty cash agreement, abide by all Marriott International's policy especially "Marriott International Cash Over/Short Policy" and the hotel's local cash over/short policy, and follow the cash control procedures in lSRA and CSAT 确保所有处理现金账务的员工都需签署备用金合约，遵守万豪集团的《万豪国际现金长/短款规定》和酒店本地的现金长短款政策，并遵循ISRA和 CSAT 中的现金控制流程

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行政楼层接待员

About The Role