JW and Courtyard Yinchuan Complex General Manager

Position Title: Cluster General Manager Date Created: September, 2011 Functional Job Family: Property Leadership Primary Job Family: Property Executive Career Band: Yellow Reports to: Department: JOB SUMMARY Functions as the primary strategic business leader of a full-service property and responsible for the leadership and management of a designated cluster of properties. As General Manager of the properties, responsible for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. Leads the leadership teams in the development and implementation of property-wide strategies. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. In addition, the General Manager builds relationships with key customers through personal involvement in the sales process. The position ensures sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand. Position serves as the principal interface with property ownership and establishes relationship as a business partnership. Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. Responsible for the overall performance of a designated cluster of managed properties and oversees all activities associated with the pre-opening processes for new build units. In addition, the position is responsible for sales and revenue generation for all units within the cluster. CANDIDATE PROFILE Education and Experience • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years’ experience in the management operations, sales and marketing, or related professional area. OR • 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years’ experience in the management operations, sales and marketing, or related professional area. CORE WORK ACTIVITIES Leading Operations and Department Teams • Sets goals and expectations for direct reports using the performance review process. • Identifies leadership management on the property. • Inspires and motivates team to achieve operational excellence. • Creates a synergistic leadership team and business environment that consistently delivers positive results and continuously strives to improve these results. Managing and Sustain Sales and Marketing Strategy • Develops deployment strategies to market property in order to continue to grow market share. • Supports the sales strategy by encouraging leadership team to develop effective revenue management strategies. • Ensures focus is on proactive selling as well as reactive selling. • Reviews the STAR report, competitive shopping reports and using other resources to maintain an awareness of the property’s market position. Managing Responsibilities with Property Stakeholders • Assists with building and maintaining the owner relationship as a business partnership while maintaining the General Manager’s position as the point person for the owner. • Manages an effective balance between the owner's interests and the company’s interests. • Understands the owners' perspective and ROI expectations. Managing Profitability • Identifies key drivers of business success and keeping the team focused on the critical few to achieve results. • Reviews sales goals and strategies to ensure alignment with the brand business strategy and proper pricing and positioning of the properties in the market. • Champions change in order to insure property is profitable. Maintaining Revenue Management Goals • Supports the property General Manager(s) in executing the sales and revenue management activities to maximize performance. • Ensures above property sales and revenue engines are leveraged to drive RevPAR improvement year over year. • Oversees the alignment of revenue strategies amongst the area properties. • Ensures capital expenditure funds are being used to address the priorities outlined in the brand business strategy. Managing Property Operations • Holds staff accountable for successful performance. • Utilizes an “open door” policy. • Communicates a clear and consistent message regarding property goals to produce desired results. • Fosters employee commitment to providing excellent service. Managing and Conducting Human Resources Activities • Conducts annual performance appraisals with direct reports according to Standard Operating Procedures. • Hires executive committee team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation. • Creates appropriate development plans based on individual strengths, development needs, career aspirations and abilities. MANAGEMENT COMPETENCIES Leadership • Professional Demeanor - Exhibiting behavioral styles that convey confidence and command respect from others; making a good first impression and representing Marriott in alignment with its values. • Problem Solving and Decision Making - Identifying and understanding issues, problems, and opportunities; obtaining and comparing information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action. • Communication - Conveying information and ideas to others in a convincing and engaging manner through a variety of methods. Strong public presentation skills. • Adaptability - Maintaining performance level under pressure or when experiencing changes or challenges in the workplace. Managing Execution • Planning and Organizing - Gathering information and resources required to set a plan of action for self and/or others; prioritizing and arranging work requirements to accomplish goals and ensure work is completed. • Driving for Results - Setting high standards of performance for self and/or others; assuming responsibility for work objectives; initiating, focusing, and monitoring the efforts of self and/or others toward the accomplishment goals; proactively taking action and going beyond what is required • Building and Contributing to Teams - Leading and participating as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members. Building Relationships • Coworker Relationships - Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. • Customer Relationships - Developing and sustaining relationships based on an understanding of customer needs and actions consistent with Marriott's Spirit to Serve. • Fostering Inclusion - Supporting associates with diverse styles, abilities, motivations, and/or cultural perspectives; leveraging personal differences to achieve objectives; and promoting a work environment where all associates are given the opportunity to contribute to their full potential. Generating Talent and Organizational Capability • Talent Management - Providing guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives. • Organizational Capability - Understanding and leveraging associate talent and capabilities to meet work needs; supporting the attraction, selection, and/or retention of associates in order to achieve department and business objectives. Learning and Applying Professional Expertise • Applied Learning - Seeking and making the most of learning opportunities to improve performance of self and/or others. • Technical Acumen - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges o Detail Orientation - The ability to attend to and verify the accuracy and completeness of details in work activities. This includes focusing on the small details of work activities and taking the necessary time to ensure that all the details of completed work are correct and of high quality. o Owner Service - Skill in anticipating and assessing needs, actively looking for ways to help, exceeding expectations for service, and evaluating satisfaction for owners. o General Property Operations - Knowledge of the operating principles and practices of all brand/property-specific functions to support successful operations of the overall property (e.g., Engineering/Maintenance, Event Management, Finance and Accounting, Human Resources, Legal/Contracting, Food and Beverage, Guest Services/Front Desk, Sales & Marketing, Security/Loss Prevention, Retail/Gift Shops, Spa, and Recreation/Health Club). • Business Acumen - Understanding and utilizing business information (e.g., data used in the Marriott Balanced Scorecard related to Associate Engagement, Guest Satisfaction, and Property Financial Performance) to manage everyday operations and generate innovative solutions to approach business and administrative challenges o Applied Business Knowledge - Evaluates market conditions, organizational objectives, and important aspects of the business to accurately diagnose market opportunities and threats; anticipates opportunities and threats, identify issues, and develop strategies and plans. Aligning individual and team actions with strategies and plans to drive business results. o Management of Capital Resources - Determines the appropriate allocation of money used to accomplish work goals, and submits expenses according to guidelines; appropriately utilizes and maintains equipment, facilities, and materials needed to perform work activities. o Administration and Management - Understands and applies the business and management information involved in strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources. • Basic Competencies - Fundamental competencies required for accomplishing basic work activities. o Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). o Mathematical Reasoning - The ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues. o Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. o Reading Comprehension - Understanding written sentences and paragraphs in work related documents. o Writing - Communicating effectively in writing as appropriate for the needs of the audience.