宾客服务经理 Guest Service Manager

岗位概述PURPOSE OF THE ROLE： 当班时管理前厅部工作并提供对客服务，解决客人投诉。在酒店高级管理人员和部门经理不当班时担任值班经理。处理客人及酒店员工的意外事件。 To supervise Front Office all units activities during the shift and handle guest relations and requests and complaints. Act as Duty Manager in the absence of senior management and department heads. Handle any emergency incident for guests and hotel associates. 工作经验要求PROFILE REQUIRED： 至少三年以上前厅部主管工作经验。 Min. 3 years front office working experience required in supervisory position.