Hotel Manager 酒店经理

MAJOR RESPONSIBILITIES: Functions as the Strategic Business Leader of Hotel Operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office,Recreation/Fitness Center, Housekeeping, Loss Prevention, Engineering, Food and Beverage and Event Management, where applicable. Position works with direct reports (executive committee members and department heads) to develop and implement the operations strategy and ensures implementation of the brand service strategy and brand initiatives. The position ensures operations meets the brand’s target customer needs, ensures associate satisfaction, focuses on growing revenues and maximizes financial performance. As a member of the executive committee, develops and implements hotel-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property associates and provide a return on investment to the owner and Marriott International. JOB SPECIFICATION: Experience: -Varies by size and complexity of property Skills and Knowledge: -Extensive knowledge of hotel operations and operating strategies -Extensive knowledge of rooms operations -Solid knowledge of food and beverage concepts and sales strategies -Knowledge of revenue management and marketing strategies -Ability to understand complex sales organization and corresponding sales processes -Retail merchandising skills -Knowledge of purchasing, inventory controls, supplies and equipment -Knowledge of governmental regulations and safety standards (OSHA, EPA, ADA, CFC, NFPA) -Working knowledge of hotel laws governing operations -Strong organization skills -Ability to effectively manage labor productivity -Financial management skills e.g., ability to analyze P&L statements, develop operating budgets, forecasting and capital expenditure planning -Ability to use standard software applications and hotel systems -Strategic Planning Skills -Ability to evaluate business trends, determine applicability to customer profile and modify business strategies accordingly -Ability to creatively execute against the strategy and drive results; can originate and invent new ways to create a unique guest experience and maximize revenue -Ability to take constructive action without relying on directions from others -Ability to network and build relationships to grow the business - Ability to exercise flexibility rather than rigid adherence to procedures in order to accomplish goals -Effective decision-making skills; can choose a course of action amongst options involving uncertainty or risk -Strong problem-solving skills; encourages new innovative solutions when appropriate -Strong communication skills (verbal, listening, writing) -Effective influence skills -Strong consensus building skills -Effective change management skills -Strong customer and associate relation skills