洗衣房服务员

1.Knowledge and correct handling of the different types of linen. 掌握并能正确处理各种不同类别的布草。 2.Ensure proper use of equipment and chemicals. 确保正确使用设备和化学剂。 <3.Report> any faults of equipment to the Laundry Shift leader or Laundry manager immediately. 立即向洗衣房经理和主管汇报有关设备故障的问题。 4.Handle guest items with utmost care, to avoid damages, shrinkage, lost buttons etc. 极其小心地处理客人衣物，尽量避免损坏、缩水、丢失纽扣等。 5.Answer guest calls and handle guest requests in a friendly, efficient manner. 用友好的、有效的态度回答客人电话、处理客人要求。 6.Collect guest laundry when requested, ensuring correct room-number is noted. Inspect all items and note any damages, discolor etc. before and after cleaning. Report to the Shift leader if you don’t know the material of the clothes. 在有要求时收集客人衣物，确保准确记录客人房号。洗衣前后检查所有项目并记录损坏、褪色等，对自己不熟悉的衣料不能擅自处理而须报告主管。 7.Prepare costing of guest Laundry, to ensure correct and prompt posting. 核算客人洗衣的成本，并确保准确及时的输入客人的账户。 8.Package and deliver guest laundry to correct guestrooms. 包装并把客人衣物送到正确的房间。 9.Deliver high quality service to guests. 向客人提供高质量的服务。 10.Ensure guest needs and reasonable requests are met. 确保客人需求和合理要求被满足。 <11.Seek> opportunities to continually improve guest service. 不断地寻找机会提高对客服务。 12.Take appropriate action to resolve guest complaints. 采取合适的行动解决客人的投诉。 13.Adhere to the hotel’s security and emergency policies and procedures. 坚持酒店安全制度、紧急情况处理规定和程序。 14.Keep the facilities and equipment in your work area clean and well-maintained. 保持所在工作区域设施设备的清洁和保养。 15.Ensure a high level of cleaning is maintained in your work area. 保持维护所在工作区域的高度整洁。 16.Carry out other tasks as directed by your supervisors. 在上级指导下执行上级主管指定的其它任务。 <17.Be> integrity. Provide valid personal information & materials; No misconduct record. 为人诚信，提供真实有效的个人信息，无不良刑事行为记录。 <18.It> is not the intent of this job description to cover all aspects of the position but to highlight the most important areas of responsibility. 此职位描述目的是介绍该职位重要的职责范围而非所有工作内容。