About The Role

Make sure public area work done efficiently. 确保公共区域的工作效率。 2. Arrange public area associate task and prepare working plan and associate duty. 安排公共区域员工工作，制定工作计划、明确员工职责。 3. Ensure associate performance meets hotel standard. 确保员工在主管的指导下，按酒店的标准去完成工作。 4. Could afford extra work and have ability to allocate to other associates. 能在被要求的情况下承担额外的工作并分派给员工。 5. Responsible for daily public area check. 负责公共区域的日常检查。 6. Ensure restaurant, operating venue, meeting room,ballroom is clean and tidy, check and follow up arranged work. 确保餐厅，营业场所，会议室，宴会厅都是干净整洁的，跟进检查安排的工作。 7. Ensure all executive office and back office tide and clean before they arrived. 在员工到岗前确保所有行政办公室和后区的清洁。 8. Ensure all public toilet clean and enough supplies. 确保所有公共卫生间干净及备品充足。 9. Check handover from other supervisor and follow up. 查看其他主管留下的交接并立即跟进重要项目。 10. Follow up unfinished handover form last shift. 继续跟进完成上班次未完成的工作。 11. Follow up unfinished maintenance from engineering. 跟进工程部未完成的报修。 12. Post caution signs (e.g., wet floor signs) to limit traffic when necessary. 在有必要的情况下设立警告牌（例如地板湿滑）以便控制人员流量。 13. Write down handover before off duty to provide high quality performance. 为确保PA持续高质量的服务，必须下班前写好工作交接。 14. Prepare weekly guest supplies and cleaning supplies. 准备每周必备的客用品及清洁用品。 15. Prevent over stock inventory, and ensure all supplies were kept safe and prevent waste, shortage or lost. 防止过量的库存，并确保备品得到安全保管以免浪费、短缺或丢失。 16. Must make sure there is no supplies shortage in guest bathroom. 保证客用卫生间内的备品不会出现短缺。 17. Control cleaning consumption and equipment maintenance. 控制清洁用品的消耗及设备的保养。 18. Clean floor surfaces in public or employee space using designated chemicals, supplies, and equipment (e.g., mops, buffers, vacuums, wet vacuum, extractor, shampoo machine, stain remover). 使用制定的化学药剂以及装备（比如拖把，吸尘器，吸水器，萃洗机，沙发清洗机，去污剂等）清理公共区域以及工作区域。 19. Control mechanical detergent and act under procedure. 严格控制清洁剂的种类，浓度比例，并依照清洁程序执行。 20. Any change or maintenance of mechanical detergent and tools must report to housekeeping office. 任何清洁剂、工具的更换或维修必须报告给客房办公室。 21. Record monthly consumption record. 做好月度用品消耗纪录。 22. Check big clean quality and furniture in the right place. 检查大清洁的质量及家具的正确复位。 23. Cleaning machine training for associate indifferent situation. Show them how to use before they use it if necessary. 在不同情况下对员工进行清洁机器培训。如有需要在员工使用前先教他们如何正确使用机器。 24. Contribute to overall operational efficiency. 保持并不断提高整体的工作效率。 25. Monitor public area cleaners’ grooming. 检察员工的仪容仪表。 26. Ensure all associate understand and obey the rooms local standard operating procedure. 确保员工理解并遵守客房部的各项规章制度。 27. Follow the procedure to work. 严格按规定的清洁程序进行清洁。 28. Check to make sure all associate finished the job and clean the machine and put back into the original place. 检查并确保公共区域员工在下班前全部合格的完成工作，工具机器在清洁后完好的放回原位。 29. Ensure all associate recognize emergency incident, work safety, including pest control. 确保所有PA员工认知酒店的各种紧急应对措施，和安全工作措施，包括虫害控制程序。 30. Make sure all lost & found in public area were delivered to housekeeping office immediately. 确保所有公共区域内发现的客人遗留物品都必须立即送至客房部办公室。 31. Be justice and fair to associates. 公平公正的对待员工。 32. Correct associate mistake and assist them to improve. 对员工在工作中出现的错误态度问题予以纠正，劝诫。 33. Cooperate with contractual company, i.e. pest control, outdoor window cleaning, garden, etc. 与外包公司的合作，杀虫，外窗，园艺等。 34. Ensure all works finished on time. 确保工作按计划完成。 35. Check and make sure contractual company meets the standard. 检查并确保外包公司能按酒店标准完成工作。 36. Check contractual associate grooming, report to executive housekeeper immediately if not meets the standard. 检查外包工人的仪容仪表及服务态度，如发现不合规定立即报告行政管家。 37. Evaluate contractual company performance and report to executive housekeeper if not meets standard. 评估外包公司表现并将不符合标准的情况汇报给行政管家。 38. Maintain close relation with other departments. 与其它部门保持密切的合作关系。 39. Keep hotel information confidential. 保守酒店机密。 40. Adhere to the hotel’s security and emergency policies and procedures.贯彻酒店安全制度、紧急情况处理规定和程序。 41. Follow the guest service standard designed by hotel. 在工作中遵循酒店对客体验的服务标准。 42. Follow hotel policy and procedure; obey the employee handbook. 遵守酒店的工作政策及程序，遵守万豪的商业行为规范以及员工手册中的条款。 43. Execute other mission under supervisor’s assist. 在上级指导下执行其它任务。 44. According to the operation needs, assist in operation department service under arrangement. 根据酒店运营需要，在部门的安排下，随时参与酒店各运营部门的服务工作。 45. Follow all company policies and procedures. 遵守所有公司政策和程序。 Fitness Room 健身房 1. Prepare monthly report of discarded,condemned linen and uniform and submit to executive housekeeper. 每月布草和制服的保废数量应记录在册，并上报给行政管家。 2. Daily machine check, clean, and maintain. Report to executive housekeeper immediately if any damage. 每日进行器械检查，清洁和日常保养工作。器械出现故障及时向行政管家汇报。 3. Ensure fitness center tide and clean. 确保健身中心的区域卫生干净整洁。 4. Report equipment requires maintain immediately. 及时报告设备是否要维修。 5. Monitor and control the quantity of towels and guest amenities to ensure no shortage of supplies in the Fitness Center. 确保并控制好毛巾的数量及客用品的数量.保证健身房备品不会出现短缺。 6. Follow the policy and standard. 遵守公司纪律，执行品牌标准以及工作程序。 7. Observe service area, improve if possible and provide best service to the guest. 注意观察服务区域，改进一切不足的地方，尽可能得让客人感到物有所值。 8. Assist to reach quality standard, have knowledge of update service skills. 帮助维护部门的质量标准，要熟知酒店最新的服务技能并不断学习。 9. Do not violate any standard and procedure; keep both associate and guest safe. 从不违反安全章程 , 确保内外人员的高度安全。 10. Transfer linen to laundry, and ensure clean and tidy linen are always in stock. 向洗衣房运送布草，并确保随时都有布草供给客人使用。 11. Inform Guest Service Manager and Loss & Prevention if lost & found is valuable. 如有贵重物品遗留在公共区域，要通知宾客服务经理及防损部。 12. Attend staff training and know emergency incident handling procedure. 参加定期员工培训，掌握所有紧急事件处理程序。 13. Adhere to the provisions outlined in the Employee Handbook, Disciplinary Code and Rules and Regulations. 遵守《员工手册》、《律守则纪》和《规章制度》的规定。 14. Settle guest’s complaint in the right way;make sure follow it up until it has been solved. 有效率有礼貌地处理客人投诉和问题，跟进直到问题圆满解决。 15. Execute other mission under supervisor’s assist. 在上级指导下执行其它任务。 16. Follow all company policies and procedures. 遵守所有公司政策和程序。

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公共区域主管兼健身房主管

About The Role