About The Role

Operations营运： 1) Finalize food, beverage, and meeting room set-up requirements with clients either in person or by phone. 亲自通过见面或电话联系与客人确认他们对食品、酒水和会议室安排的要求。 2) Upgrade and up-sell menus to achieve profit maximization. 提升销售以达到利润最大化。 3) Be aware of the forecast and budget and where we need to fill business into open times. Be profit minded. 知道预报和预算以便了解哪里我们还需要增加业绩。 4) Enforce all catering standard operating procedures. 强制执行所有宴会的标准操作程序。 5) Be prompt and accurate in completion of assigned projects. 及时并准确的完成被分配的工作任务。 6) Establish and maintain customer contact at all functions. 与所有宴会的客人建立并维持良好的关系。 7) Establish communication with the Director of Event Management and banquet chef, supervisors, and all catering service associates. 与宴会统筹经理、宴会总厨、领班及所有宴会服务员建立良好的沟通机制。 8) Call each contact after each function to insure satisfaction. 在每个宴会结束后主动与客人联系以确认客人满意度。 9) Trace files to insure proper finalization of program. 核查文件以确认最终合适的节目。 10) Proper credit checks to insure correct payment. 做适当的信用检查以确保正确的款项支付。 11) Inspection of operations three times each shift. 每一班次检查操作三遍。 12) Conduct training classes for new serving and set-up equipment. 为新的服务方式和设施设备的摆设举办培训课程。 13) Brief banquet supervisors on details for all scheduled functions. 为所有将举办的宴会、会议给主管们做细节简要。 2. Human Resources人力资源： 1) Conduct a departmental daily “15 Minute” training program. 指导部门每天做15分钟培训。 2) Responsible to maintain the overall welfare of our associates by providing them with the training & resources to take care of our guests. 为了让我们的员工能更好地为客人服务，为员工提供并维持全面的福利。 3) Responsible for hiring & initial training of all catering associates. 负责招聘员工并为所有员工做内部培训。 4) Ensure the efficient scheduling of management & associates. 保证管理层及员工的高效率性。 5) Responsible for the maintenance of discipline and a high level of morale among catering service associates. 负责维持员工的纪律和提高士气。 6) Responsible for the execution of all associate reviews and appraisals in a professional and timely manner. 以专业的适时的方式为所有员工审查和评估。 7) Practice “Open Door” policy at all times. 任何时候都实施“开放”政策。 3. Administrative行政管理： 1) Recommend and identify new ideas, methods and markets. 推荐并检验新的想法、方法和销路。 2) Responsible for maintaining ongoing energy conservation and loss prevention programs among service associates. 负责为员工制定能够维持前进动力和减少亏损的计划。 3) Attend all function meetings. 参加所有会议。

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宴会厅经理

About The Role