为您服务中心专线接线员及预订员

MAJOR RESPONSIBILIES 责任概要 : Create relationships with guests that lead to Marriott and property loyalty. As the main point of contact for all guest request and needs, agent is responsible for answering calls, recording the guest request, and then pursuing the issue to a resolution. Exhibit courteous hospitality at all time and fully own each guest issue. Offering additional services coordinate the response to the guest issue and then follow-up with the guest to ensure satisfaction with the result. 和客人建立良好关系，提高客户对万豪品牌的忠诚度。能接触到客户的所有需求，负责接听电话，记录客户需求，跟踪解决问题是关键。始终向每个客人展现热情和礼貌,将客人的每个需求看作自己的。提供额外服务协调客人要求并跟进，确认客人对结果的满意度