宴会服务主管

Operations 操作 § Open and close shift in accordance with the manager checklist. 按照管理检查表要求上下班。 § Initiate aggressive guest interaction through seeking and soliciting feedback from guests. 经过寻找和听取来自客人的回馈来加强与客人的进一步互动。 § Train, maintain and enforce all Food and Beverage service standards in the outlet. 培训、保持和加强部门的服务标准。 § Properly execute revenue and check control procedures on shift. 正确地运用收入和检查控制程序。 § Handle daily associate relations (i.e. scheduling, time adjustments). 处理日常员工关系（例如：排班、班次调整）。 § Maintain a safe and sanitary work environment for all associate and guests. 为所有的员工和客人保持安全和卫生的工作环境。 § Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, and checks). 为班次的顺利运转收集和使用所有的合适工具（例如：排班表、楼面计划、预订本、账单等）。 § Conduct taste panels and menu classes on a daily basis for restaurant. 组织餐厅的日常试菜和菜单培训。 § Be on the during the shift servers or hostess to ensure guests are satisfied. 当班的时候必需协助服务员确保所有客人满意。 § Ensure that only a quality product is served. 确保只服务高质量的产品。 § Ensure all side work is done on a daily basis. 确定所有的日常其他工作完成。 § Maintain proper associate uniform standards. 保持正确的员工制服标准。 § Manage an effective repair and maintenance program through the use of work orders, inspections, etc. 通过工程维修单、检验等，执行有效的修理和维护工作。 § Understand and teach empowerment principles to ensure guest satisfaction. 理解与教育授权原则确保客人满意。 § Exercise station rotation to ensure stations are distributed fairly. 练习使用边柜循环原则来确保边柜的使用合理。 § Be aware of all Marriott Guest Incentive programs and the correct accounting procedures pertaining to them. 知道所有的万豪客人礼赏计划和如何给他们正确的计算。 § Above all, to lead by example through a “hands on” approach to motivate our associates to excel. 总之，通过“着手”表率作用来激励我们的员工不断提高。 Human Resources 人力资源 § Implement an effective training program for new and current associates using use records, menus, and appropriate reference manuals. 实行为新员工和在职员工制定一个有效的培训计划，可以使用Use Record、菜单和适当的参考手册。 § Encourage problem solving by associates through proper training and empowerment. 通过适当的培训和授权来鼓励员工自己解决问题。 § Establish effective communication with associates to gain their trust and respect. 与员工建立有效的沟通以得到他们的信赖和尊敬。 § Maintain fair and consistent counselling and/or disciplinary procedures in accordance with Marriott’s Guarantee of Fair Treatment Policy. 运用万豪保证公平对待政策来保持执行公平和一贯的劝导、谈话和纪律处分程序。