中餐厅服务员

§ Report to work on time and in proper uniform.. 准时上岗并穿着得体。 § Report to work complying with all appearance standards. 上岗要遵循全部仪容仪表标准。 § Be aware of work schedule. 熟知工作时间安排。 § Follow all standard procedures in serving the guest, as outlined in training manual and standards manual. 遵照培训及服务程序标准对客服务。 § Follow safety procedures and policies to ensure a safe working environment. 为营造一个安全的工作环境，务必遵守安全条例。 § Honor all work-related requests made by a manager or supervisor, which may or may not be outside normal duties, to ensure guest satisfaction. 认真对待管理人员提出的任何与工作相关的要求，不论上岗与否。 § Check out with immediate supervisor before leaving the work area. 离开工作岗位要征求直属管理人员的允许。 § Check station assigned, prior to opening, for cleanliness of tables and chairs, proper set-up of salt and pepper, sugar, ashtrays, flowers, lamp, clean cutlery and glassware. 服务开始前检查工作台是否就绪，桌椅是否清洁，椒盐糖罐，烟灰缸，装饰花，台灯是否就位，保证餐具以及各种玻璃器皿清洁。 § Have necessary equipment to work with: tray, pen, bus towel, corkscrew, etc. 准备好必需的服务工具：托盘，笔，餐巾，开瓶器等等。 § Do all necessary opening and closing side work, as per side work schedule. 做好必需的服务开始前及结束后的附属工作。 § Be knowledgeable of all menu items, their garnish, contents and preparation methods. Be prepared to answer and guest questions about the menu in a direct, concise way. 熟知菜单:装饰配菜，主要用料及该菜的服务准备工作。能简明扼要地回答客人提出的关于菜单上的任何问题。 § Be able to operate the point of sale equipment. No voids without supervisor’s written approval. 能够操作收支系统，免单要经由管理人员的书面许可。 § Be able to handle station assigned to you. Remain on your station, unless serving a guest. 能够有效管理自身所属餐台，在未进行服务时保持停留于餐台所属区域。 § Follow procedures and policies for self-cashiering, to include responsibility for explaining over/short discrepancies, where applicable. 结账时要遵循相应规章制度，对于账目缺失或超额应提供合理解释。 § Knowledge of beverage, liquor and wine service. 知道酒水饮料的知识和服务。 § Attend departmental daily “15 Minute” training program. 参加每日15分钟的职业培训课程。 § Associates solve problems through proper training knowledge and empowerment. 服务人员通过其培训知识和授权来解决问题。 § Attend associate meetings. 出席员工会议.。 § Follow all Marriott policies and procedures. 遵循万豪集团全部政策制度。 § Assist in the execution of the marketing plan of assigned outlets. 协助餐厅实行市场推广计划。