宴会销售经理/副经理

Ensure that all catering businesses are handled professionally and to assist DOES in maximizing the Catering Revenue. Manage the Event Management Centre and supervise the sales team in areas related to catering sales. Conduct catering sales activities Meet with customers regularly and handle catering sales calls and catering leads. Ensure that all catering files are passed on from Sales to Event Team timely. Coordinate with Event Team; ensure seamless transition from Sales to Event Team. To make sure that all bills are settled according to the agreed form of payment. Assist in handling important functions and support the Event Team and Sales Team in handling of large scale events. Ensure all enquiries are handled promptly and efficiently according to guidelines set up by DOM / DOS. Meet with in-house guests to build relationship and to obtain guest comments. Meet with key banquet customers to build relationship. Actively share information on guest comments, both positive and negative. Make sure that all information is updated in Opera at the end of each function. Ensure that the catering forecast is sent out to all concerned departments twice a week. Train and develop all sales associates To provide training to the sales team in handling of events and in catering sales. Coach and counsel all associates to ensure timely rectification of performance Derive SMART development plan for each associate to fortify strengths and overcome weaknesses. (SMART = Specific, Measurable, Achievable, Realistic and Timely) Set up clear guidelines and expectation for each associate and follow up on the progress Ensure that all sales associates are conducting business according to the Marriott set guidelines. Conduct regular performance review for sales associates and keep a written record for future follow up. Review and update all LSOPs related to EMC operation whenever necessary. Catering menus and pricing Constant review of pricing and selling strategies to ensure that competitiveness of pricing and offer. Coordinate with Food & Beverage on all menus, packages and relay the information to sales team and EMC. Coordination with suppliers Manage the day to day liaison with suppliers including suppliers for flowers, AV Equipment and decoration. Ensure that all prices are competitive and that the contracts are renewed timely. Prepare periodic reports Participate in the preparation of monthly report and other reports according to business needs. Office Etiquette & Business Ethics Ensure that all associates are properly dressed in uniforms or business attire and the general appearance are according to the hotel standard. Make certain that all associates are conducting business accordingly to the Marriott guidelines and local law. In charge of the overall conduct of the EMC team such as telephone handling, punctuality, compliance to the hotel rules, regulations and LSOPs.