Public Area Attendant 公共区域服务员

职责义务: 确保适当地清洁所分配的区域 及时地向公共区域或客房部文员汇报任何错误或维护要求 了解各餐厅出口的位置和其它设施, 以便在需要时正确地引导客人 打扫卫生时尽量减少对客人的打扰 在电梯区域工作时,在必要时帮助客人 确保手纸被正确地摆放在卫生间 恰当地问候所有的客人并面带笑容 负责所分配服务区域的清洁 尽可能地为客人提供帮助,回答客人的问题 保持工作篮的整洁和充分的补给 维持所有的装备处于良好的工作状态 储存室整洁,井井有条 准时报到且随时穿戴正确的制服和名牌 为客人提供高质量的服务 确保满足客人的需要和合理的要求 寻找机会不断地提高服务质量 采取恰当的方式解决客人的投诉 促动饭店和万豪产品和服务的销售 保持高水平的产品和服务的知识，以便为客人解释服务和便利设施并将这些服务和便利设施销售出去 坚持酒店安全制度、紧急情况处理规定和程序 坚持酒店的清洁和养护 保持维护所在工作区域的高度整洁 亲自完成你上级交待的其它任务 迅速、主动地向你的主管和保安人员报告及归还个人丢失物件 Ensure designated area is properly and regularly cleaned Report any faults or maintenance requests to the PA Shift leader or Housekeeping Coordinator promptly Has a knowledge of location of outlets and other facilities, in order to correctly direct guests if requested Perform cleaning with a minimum disturbance to guests When applicable, assists guests when working in the elevator areas Ensure toilet and tissue papers are properly stocked in the restrooms Greets all guests with an appropriate greeting and friendly smile Responsible for the cleanliness of assigned service areas. Offer all possible assistance to guests and respond to guests’ request Keep Baskets neat and adequately supplied Maintain all equipment in good working condition Keep storeroom neat and in good order Report for duty punctually,wearing the correct uniform and name badge at all times Deliver high quality service to guests Ensure guest needs and reasonable requests are met Seek opportunities to continually improve guest service Take appropriate action to resolve guest complaints Promote the hotel and St Regis products and services Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests Adhere to the hotel’s security and emergency policies and procedures Adhere to hotel cleaning and maintenance programs Ensure a high level of cleaning is maintained in work area Carry out other tasks as directed by your supervisors Report and turn in all lost and found items immediately to your shift leader or Security Personnel. Be trained on proper greetings and always be polite and courteous through your voice, smiling face, appropriate body language and professional mannerism. Be integrity. Provide valid personal information & materials; No misconduct record. It is not the intent of this job description to cover all aspects of the position but to highlight the most important areas of responsibility.