前台实习生

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to accounting specifications. 处理所有客人的入住登记，确认预订、分配房间并发放和激活房间钥匙。处理所有付款类型，如房费、现金、支票、借记卡或信用卡。处理所有退房手续，包括解决任何延迟和争议费用。接听、记录并处理所有客人的电话、信息、请求、问题或疑虑。与客房部协调，跟踪房间的准备情况，以确保房间可供入住。向客人/访客传达停车程序，并在需要时派遣行李员或代客泊车人员。向客人提供有关酒店和当地兴趣区域的方向和信息。运行每日报告（到店人数、离店人数），识别任何特别要求，并检查报告的准确性。完成计算机系统中的指定收银员报告和结账报告。为客人兑现个人支票和旅行支票。班前和班后清点银行存款。根据会计要求平衡并交存收据。 Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 遵守所有公司安全和保安政策及程序；向经理报告事故、伤害和不安全的工作条件。遵循所有公司政策和程序；确保制服和个人仪表干净、专业；保持公司机密信息的保密性；保护公司资产。根据公司标准欢迎并向所有客人表示认可；预测并满足客人的服务需求；协助残疾人士；真诚地感谢客人。使用清晰、专业的语言与他人交谈；使用适当的礼仪接听电话。与他人建立并维护积极的工作关系。遵守质量保证期望和标准。长时间站立、坐着或走动。移动、提起、携带、推、拉并放置不超过10磅的物体，无需帮助。完成主管要求的其他合理工作任务。