Welcome Desk Agent 迎宾前台专员

Process all guest check-ins, check-outs, room assignments, and room change/late check-out payment; activate/reissue room keys. Ensure rates match market codes, document exceptionsVerify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for anavailable room. Adyise guest of messages. Clear departures in computer system, Coordinate withHousekeeping to frack room status and guest concerns. File guest paperwork or documentation. 为客人办理入住、退房和调账等手续，与相关部门沟通协作以尽快为等房的客人准备好房间。保证房费和市场代码一致，如果有任何的不一致，保证有相关的解释和文件支持。当客人等待房间时，与相关人员沟通给客人留言。清除计算机系统中的异常。与客房部协调，跟踪客房状况和客人的需求，整理客人信息档案。 Talent and key competencies;关键资格及才能: Telephone Etiquette Skills 电话礼仪 English language Proficiency 英文流利 Integrity 诚实 Positive Demeanor 积极 Initiative 主动 Stress Tolerance 抗压力 Adaptability/Flexibility 适应性和灵活性