中餐厅主管

§ Open and close shift in accordance with manager’s checklist. 根据开餐关餐的检查表格安排和检查餐厅的各项工作。 § Initiate aggressive guest interaction through seeking and soliciting feedback from guests. 积极于客人沟通并得到服务意见反馈。 § Train, maintain and enforce all Marriott service standards using use records, menus and appropriate reference materials. 根据菜单等相应规章制度，培训，保持，强化全部万豪服务标准。 § Properly execute revenue and check control procedures on shift. 认真进行收入掌控及账单管理。 § Handle daily associate relations (e.g., scheduling, time adjustments). 处理日常员工问题，如排班，加班调整等。 § Maintain a safe and sanitary work environment for all associates and guests. 为客人和服务人员提供并保持一个安全洁净的用餐及工作环境。 § Gather and implement all proper tools for running shift,( e .g ., schedules, floor plans, reservations, checks ). 管理全部运营所需工具，如排班表，预定表，账单等。 § Find solutions for problems such as call outs, last minute bookings or any other daily problems that may arise. 处理各种突发问题，如客人大声喧哗，满座等。 § During shift, ensure that guests are satisfied by assisting with serving, seating, and communication with kitchen and by striving to speak to all guests. 服务期间，保证客人从入座到就餐和对与厨房的沟通以及适量交流都感到满意。 § Be on the floor during entire meal period and ensure adequate coverage. 服务期间保证在场，并提供足够帮助。 § Conduct taste panels and menu classes on a daily basis. 每天设计调味盘和菜单分类。 § Ensure that only a quality product is being served.. 确保客人收到标准产品。 § Monitor hours and staffing on a daily basis, with accurate scheduling in line forecast and budget guidelines. 每日根据预测和预算制定相应的人力安排。 § Ensure all side work is done on daily basis. 确保每日的附属工作完成。 § Maintain proper associate uniform standards. 确保服务人员着装得体。 § Manage an effective repair and maintenance program through the use of work orders, inspections, etc. 通过下工作单，检查等手段管理一个高效设施修理和维护系统。 § Assist any associate in his/her job performance, when required, to ensure guest satisfaction. 帮助服务人员完成其工作来使客人满意。 § Exercise station rotation to ensure stations are distributed fairly. 有效管理餐台分布以及使服务人员得到均等的工作量。 § Implement a departmental daily “15 Minute” training program. 每日进行15分钟的职业培训课程。 § Implement an effective training program for new and current associates using use records, menus and appropriate reference manuals. 通过记录，菜单等工具对新员工进行高效的培训。 § Encourage problem solving by associates through proper training and empowerment .建鼓励服务人员通过其培训知识和授权来解决问题。 § Establish effective communication with associates to gain their trust and respect. 于服务人员建立有效地沟通来得到他们的信任和尊重。 § Attend associate meetings. 出席员工会议。 § Demonstrate positive inter-departmental relations. 在部门间协调上起到示范作用。 § Responsible to follow and implement all Safety & Security Standards. 贯彻执行部门所有安全及保卫工作。 § Responsible for the maintenance of discipline and a high level of morale among associates. 负责部门内部员工的纪律管理制度的执行。 § Communicate directly, and/or through the use of the log book, to next shift supervisor. 通过口头，工作日志等工具与同事交接沟通。 § Identify and recommend incentive programs, new ideas and methods of operation. 为更好地运营提供新颖的各种创新。 § Implement and follow through on all bookings of restaurant parties and room service hospitality suites and effectively communicate to all managers. 基于各种预定进行工作，保持于各部门经理的有效沟通。 § Assist in the development and execution of the marketing plan of assigned outlets. 实行市场推广计划。