楼层服务员

MAJOR RESPONSIBILIES 责任概要 : Performance daily room cleaning, provide satisfied service to the guest. 执行日常客房清洁工作，提供客人满意服务。 SPECIFIC DUTIES 工作任务 : 1． Get the key which assigned area from the Housekeeping Office at going on duty. Inform the Assistant Floor Manage and attended meeting. 在每个班次开工前从管家部办公室领取所负责区域钥匙，向楼层副经理报到并参加早会。 2． Prepare work from the apartment policies and procedures. 按部门制度与程序准备各项工作。 3． Professional and correct to use the clean equipment and the cleanser. 熟练及正确使用所有清洁设备及清洁剂。 4． Maintain the basket are stocked. 保持工具篮中用品补充齐全。 5． Keep the pantry and the back area clean. 保持工作间及所有后场区域的清洁。 6． Making bed. 做床。 7． Dust of room and the furniture. 房间及家具擦尘。 8． Clean the bathroom. 清洁浴室。 9． Supply the uses of bedroom and the bathroom. 补充卧室及浴室的用品。 10．Dusting of the all rooms and corridor carpet. 所有房间吸尘及通道地毯吸尘。 11．Clean the glasses of the guestroom and disinfection. 清洁及消毒客房杯具。 12．Inspect the uses of the guestroom and supply the mini-bar immediately. 检查客房用品并及时补充迷你酒吧。 13．Provide turn on service. 提供开床服务。 14．Report the damage and the Lost & Found to the Housekeeping Office. 向管家部办公室报告拾获客人遗留物品及损坏物品情况。 15．Pick up the Lost & Found to the Housekeeping Office. 及时将遗留物品送交管家部办公室。 16．Report maintain items to the Housekeeping Office. 向管家部办公室报告待修项目。 17．Assist with the Engineering Department, and keep it clean. 协助工程部进行房间维修，并跟进卫生。 18．Collect guest clothes. 收取客人洗衣。 19．If there are happened any unusual condition, inform the Floor Supervisor immediately. 向楼层主管报告任何异常情况。 20．Stork supplies guest uses monthly and weekly ,and classified it on the pantry. 每周每月进行客用品盘点，并将领用的客用品整齐分类存放于工作间。 21．Concern guests on the security and the comfort. 关注客人的舒适与安全。 22．Help to train new employee. 帮助培训新入职客房服务员。 23．Finished the work which Floor Manage assigned. 完成楼层经理交派的其它工作。