Customer Service Officer (Contract)

Job Profile Summary PwC is currently engaged in delivering two significant managed services projects for the Hong Kong SAR Government, specifically related to employee welfare, involving the management of an end-to-end process for vetting and processing applications for government subsidies, such as handling incoming applications in accordance with established operating procedures, guidelines, and standards; conducting audits and checks on approved applications; investigating abnormal cases and complaints; operating a services centre and providing customer services: Name of the Projects: Reimbursement of the Maternity Leave Pay Scheme Subsidy Scheme on Abolishment of the MPF Offsetting Arrangement Job Description To receive the public in the service centre(s); To answer telephone enquiries; To handle general written enquiries and complaints and prepare draft replies. Requirements Level 2 or equivalent or above in five subjects including Chinese Language and English Language in HKDSEE, or HKCEE, or equivalent; With one (1) year’s fulltime work experience. Good command of spoken Cantonese, Putonghua and English. Disclaimer Please be advised that we do not recognize any unsolicited resumes from search firm recruiters in the absence of a prior written agreement. In such event, no fees will be paid even if a candidate submitted by the recruiter is subsequently hired. PwC is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the applicable law.