Manager/ Senior Manager- CRM - Technology Consulting - Hong Kong

Responsibilities: Lead the practice by setting strategic direction, driving business development within the HK market, and providing technical advice across disciplines. Build strong networks within the firm and capitalize on opportunities across various business units and sectors. Identify and discuss key issues with clients to pinpoint potential opportunities. Manage day-to-day client communications and ensure project delivery exceeds client expectations. Oversee large projects by developing the project team, managing engagement risks, and ensuring output quality surpasses standards. Manage engagement financials and ensure cost-effectiveness. Foster team growth through hands-on training and coaching. Act as a trusted advisor, delivering technology solutions that align with strategic vision and organizational goals. Manage teams of consultants, analysts, technologists, and third-party suppliers for successful project delivery. Employ knowledge of Microsoft CRM best practices, data models, and licensing options. Requirements: Bachelor’s degree in Computer Science, Software, MIS, or other related fields preferred. 6+ years of experience in managing CRM implementation projects preferably with budgets exceeding HKD 5m-10m. Consulting experience in both business development and engagement delivery, gained with a leading professional services or systems integration firm. Business development acumen and significant experience in engaging with clients within the Hong Kong market. Familiarity with Microsoft CRM data models is preferred but not mandatory. Strong teamwork, communication skills, and the ability to interact with senior management and client organization employees. Group facilitation and presentation skills. Demonstrated understanding of Microsoft CRM architecture and deployment management. Fluency in Cantonese and English is essential.