Training Specialist

职位描述 中文 1. 负责全球（非中国大陆）酒店服务团队的培训项目落地，独立承担从需求分析、内容开发到交付评估的全流程工作。 2. 基于业务指标、质量发现、流程更新和项目需求，识别培训需求并设计系统性解决方案，判断培训是否为最合适的干预方式。 3. 独立设计并开发高质量培训内容，包括新人入职、场景化培训、上复训、专项提升等模块，形式涵盖面授、远程培训、eLearning、OJT、混合式学习等。 4. 熟练使用培训设计与开发工具（如 Articulate 360 / Storyline / Rise、Vyond、Camtasia 等），产出可规模化复用的数字化学习内容。 5. 高质量交付面向一线及管理者的培训课程，具备较强的控场、引导和教学设计能力。 6. 与质量团队紧密联动，将质检发现转化为培训动作，推动质培一体化闭环。 7. 跟踪培训效果（学习行为、业务指标、质量表现），持续迭代课程内容与交付方式。 8. 参与 mentor / 内训师机制的搭建与运营，提升培训的可扩展性与一线承接能力。 9. 作为培训专业接口，为各业务团队提供培训咨询与支持。 English 1. Own end-to-end training delivery for the Global (ex-Mainland China) hotel operations team, independently handling needs analysis, content development, delivery, and impact evaluation. 2. Identify training needs from multiple sources (business metrics, QA findings, process updates, project requirements); design systematic solutions and judge whether training is the right intervention. 3. Independently design and develop high-quality training content covering onboarding, scenario-based training, certification, refreshers, and upskilling programs, across formats including classroom, live virtual, eLearning, OJT, and blended learning. 4. Proficient in training design and authoring tools (e.g., Articulate 360 / Storyline / Rise, Vyond, Camtasia, etc.); produce scalable, reusable digital learning assets. 5. Deliver high-quality training sessions to front-line agents and managers, with strong facilitation, classroom management, and instructional design capabilities. 6. Work closely with the Quality team to translate QA findings into training actions, building a closed-loop quality-training mechanism. 7. Track training effectiveness (learning behavior, business metrics, quality performance) and continuously iterate content and delivery methods. 8. Support the build-out and operation of the mentor / internal trainer mechanism, improving training scalability and front-line ownership. 9. Serve as the training point of contact for business teams, providing professional consultation and support. 任职资格 中文 1. 本科及以上学历，人力资源、教育学、酒店管理、旅游或相关专业优先。 2. 3 年以上企业培训、学习与发展（L&D）或相关岗位经验，有客户服务行业（如 OTA、呼叫中心、客服中心、酒店、零售服务等）培训经验者优先。 3. 具备扎实的培训设计与开发能力，熟悉成人学习原理与培训设计方法论（如 ADDIE、SAM、70-20-10、Kirkpatrick 评估模型等）。 4. 熟练掌握 Articulate 360（Storyline / Rise）等培训设计工具，能独立产出高质量 eLearning 课件与数字化学习内容；熟悉 Vyond、Camtasia、Canva 等工具为加分项。 5. 优秀的授课与引导能力，具备较强的表达力、控场能力和学员感染力。 6. 有独立操盘完整培训项目（从需求分析到效果评估）的实战经验，具备项目管理能力。 7. 英语流利（读写说），能独立开展英语授课并制作英文培训材料；其他语言为加分项。 8. 良好的跨团队协作能力，有质培联动或跨职能项目经验者优先。 9. 本岗位可不带团队，但专业能力要求较高，需能独立承担培训项目设计与落地全流程。 English 1. Bachelor's degree or above; HR, education, hospitality, tourism, or related fields preferred. 2. 3+ years of corporate training, L&D, or related experience; prior training experience in customer service industries (e.g., OTA, call center, contact center, hotel, retail service) strongly preferred. 3. Solid training design and development capabilities; familiar with adult learning principles and instructional design methodologies (e.g., ADDIE, SAM, 70-20-10, Kirkpatrick evaluation model). 4. Proficient in training authoring tools such as Articulate 360 (Storyline / Rise), with the ability to independently produce high-quality eLearning and digital learning content; familiarity with Vyond, Camtasia, Canva is a plus. 5. Excellent facilitation and delivery skills; strong presence, classroom management, and learner engagement. 6. Proven experience independently managing end-to-end training projects (from needs analysis to impact evaluation), with solid project management capability. 7. Fluent English (read/write/speak); ability to independently conduct training sessions and produce training materials in English; additional languages are a plus. 8. Strong cross-team collaboration skills; experience with quality-training integration or cross-functional projects preferred. 9. This role does not require people management, but demands high professional expertise and full ownership of the training project lifecycle.