港澳台旅游客服专员 （粤国英三语）

Key Responsibilities • Assist customers with their inquiries and concerns in Cantonese, Mandarin and English via phone, chat, or email; • Communicate effectively with customers, and outstanding to show empathy and patience; • Work as a part of a high-performing team, supporting and being accepted position adjustment as your Team Lead as required; • Advocate the culture both internally and externally; • Assist with ad hoc projects assigned by Team Leads / Supervisors. Requirements • Proficiency in both verbal and written Cantonese, Mandarin & English; • College degree or above; at least 1-year experience in customer service center or travel industry; knowledge of flight or hotel reservations is preferred; • Able to work in shifts(morning, day, afternoon, and overnight), as well as during weekends and public holidays; • Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.); • Positive and forward-thinking attitude, with a diligent and result-orientated approach to work; • Have a passion for helping and supporting others. You gain a sense of fulfillment from saving someone’s day. What’s more • We offer language and shift allowances (especially for overnight shift) as well as a monthly performance bonus to reward your contribution to the team; • We embrace flexible work arrangements including hybrid (work from home if eligible); • We provide learning opportunities to further your career in areas of leadership capability, soft skills and professional expertise; • Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.