Customer Advisor EN IB SHACC NPL

职位描述 1. Assist customers with their inquiries and concerns in English via phone, chat, or email; 2. Communicate effectively with customers, showing empathy and patience; 3. Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required; 4. Advocate the culture both internally and externally; 5. Assist with ad hoc projects assigned by Team Leads / Supervisors. 任职资格 1. Proficiency in both verbal and written English; 2. Have a passion for helping and supporting others. You gain a sense of fulfillment from saving someone's day; 3. Able to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidays; 4. Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.); 5. Positive and forward-thinking attitude, with a diligent and result-orientated approach to work.