Team Leader_EN_HTL_OB轮班（HC2606240010）

职位描述 - Responsible for daily work of the team and ensure the normal operation. - Supervise the operational data of the call center and conduct proper onsite management. - Properly distribute the daily tasks for staff within the team. - Supervise the staff KPI and take precautions to enhance the ability of the staff. - Host daily meetings - Train and convey new procedures and monitor the implementation and performance. - Deal with the complaints. - Communicate with staff regularly. - Conduct communication concerning the monthly performance appraisal with staff. - Arrange rational shift by estimating the volume of business. - Propose projects that optimize the working procedures and complete them. - Deal with emergencies. - Cooperate closely with other team leaders. - Complete the tasks assigned by Operation Manager/Group Leader in time. 任职资格 - Full-Time Bachelor’s degree or above. - Two years managerial experience in customer service team preferred. - Experience in internet companies, call centers, or tourism industry preferred. - Good ability in minority language (according to the language mastered). - Good English skills in listening, speaking, reading and writing, fluent in other languages(JP/KR/HK etc.) based on business needs. - Good stress management capacity. - Good communication skills. - Good team work spirit. - Good sense of responsibility - Good self-management skills. - Good ability in data analysis. - Excellent experience in project management. - Ability to lead and motivate teams. - Ability to create an atmosphere of effectiveness, unity and activeness.