英文客服EN Customer Advisor

Key Responsibilities Assist customers with their inquiries and concerns in (English) via phone, chat, or email; Communicate effectively with customers, showing empathy and patience; Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required; Advocate the Trip culture both internally and externally; Assist with ad hoc projects assigned by Team Leads / Supervisors. Requirements Proficiency in both verbal and written (English); Have a passion for helping and supporting others. You gain a sense of fulfillment from saving someone’s day; Able to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidays; Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.); Positive and forward-thinking attitude, with a diligent and result-orientated approach to work.