Operation Executive, Global Chains

Responsibilities职责: 1. Help market managers to develop and sustain strong partner relationships by providing relevant support services to chain hotel partners 通过为连锁酒店合作伙伴提供相关支持服务，协助市场业务经理建立并维护稳固的合作伙伴关系 2. Ensure the chain hotel partners' product (content, rates, and availability) is consistently optimized and competitive on the sites by operating ’s internal portals to maximize customer experience 通过运营Trip.com内部门户系统，持续优化连锁酒店合作伙伴的产品（内容、价格及房态），确保在Trip.com平台保持竞争力，最大化客户体验 3. Conduct the basic communication with chain hotel partners to ensure the smooth business cooperation 与连锁酒店合作伙伴保持基础沟通，确保业务合作顺畅开展 4. Execute effectively based on KPI metrics (targets, goals, and strategic objectives) set by Group Management 高效执行Trip.com集团管理层制定的KPI指标（任务目标与战略规划） 5. Responsible for global accommodation operations, including but not limited to communicate with the frontline teams, coordinating and solving various demands 负责全球住宿业务运营，包括但不限于与一线团队沟通对接、协调解决各类需求 6. Track project progress and collaborate with cross-teams such as product, R&D, data, service and connectivity teams to promote the projects progress 跟踪项目进度，与产品、研发、数据、服务及系统对接等跨部门团队协作推进项目 7. Develop, maintain and optimize standard operating procedures (SOPs) to ensure consistency and improve effectiveness and efficiency 制定、维护并优化标准操作流程(SOP)，确保业务一致性，提升工作效能 8. Conduct regular analysis of business performance data to identify trends and areas for improvement 定期分析业务绩效数据，识别业务趋势并制定改进方案 9. Other reasonable duties as assigned 完成上级交办的其他合理工作 Requirements需求: 1. High proficiency in English 具备优秀的英语运用能力 2. Bachelor’s or Master's degree in a related field; or equivalent related professional experience 本科及以上学历，专业不限（旅游管理等相关领域优先），或具备同等专业工作经验 3. Over 1 year of working experience in positions within hotel reservations, travel agencies, tour operators or OTA is a plus 1年以上酒店预订、旅行社、旅游运营商或OTA行业工作经验者优先 4. Positive and enthusiastic team player; have high service consciousness 积极主动的团队合作者，具备高度服务意识 5. Detail-oriented and fast learning capability 注重细节且学习能力强 6. Able to work independently with minimal supervision 能够在最小监督下独立开展工作 7. Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint 熟练使用Microsoft Word、Excel、Outlook及PowerPoint等办公软件