Site Lead, Family Resource Center (Willcox, AZ)

Program Leadership and Operations Lead the coordination and implementation of Family Resource Center (FRC) and POP-UP FRC services throughout Cochise County to ensure effective, consistent, and high-quality program delivery. Supervise program staff and on-call childcare staff supporting program operations and service delivery. Recruit, onboard, train, and mentor staff on program requirements, service delivery expectations, facilitation techniques, and operational procedures. Assign and monitor work activities, establish priorities, and provide ongoing guidance to ensure achievement of program objectives. Conduct staff evaluations and performance management activities in accordance with University policies and procedures. Coordinate staffing schedules and resource allocation to support operational needs and participant demand. Develop, refine, and implement operational processes, workflows, and service delivery practices that enhance program effectiveness and participant experience. Monitor program activities and staff performance to ensure compliance with program standards, sponsor requirements, and industry best practices. Program Development and Implementation Lead implementation of educational, family engagement, and outreach activities designed to support kindergarten readiness and family well-being. Supervise and support staff responsible for facilitating classes, workshops, childcare services, and family engagement activities. Ensure staff are appropriately trained and equipped to deliver services consistent with curriculum requirements, program standards, and established practices. Assess program needs and recommend enhancements to instructional methods, curriculum resources, and participant engagement strategies. Evaluate the effectiveness of program delivery methods and staff facilitation practices and implement improvements as appropriate. Develop and implement innovative approaches to increase participation, strengthen family engagement, and address evolving community needs. Ensure program activities are conducted in compliance with funder requirements, University policies, and standards of practice. Directly facilitating workshops and educational activities as needed. Program Evaluation and Strategic Improvement Lead program evaluation activities by coordinating data collection efforts, monitoring performance indicators, and assessing program outcomes. Analyze qualitative and quantitative data to identify trends, measure program effectiveness, and support data-informed decision making. Develop recommendations for program improvements based on evaluation findings, participant feedback, and community needs assessments. Collaborate with the Program Director and University personnel to improve data management processes and strengthen outcome measurement practices. Prepare and contribute data analyses, reports, and program documentation for internal and external stakeholders. Community Engagement and Partnership Development Serve as a primary representative of the Family Resource Center in the community and cultivate relationships with agencies, schools, service providers, and community organizations. Develop and maintain collaborative partnerships that expand access to services and strengthen support networks for families with young children. Influence community engagement practices through active participation in community meetings, coalitions, and professional forums. Develop outreach strategies, communication materials, and promotional campaigns to increase awareness of available services and resources. Create and coordinate content for digital and social media platforms that support program objectives and community engagement efforts. Planning, Compliance, and Resource Management Contribute to short- and long-range planning efforts that support program growth, sustainability, and community impact. Evaluate emerging community needs, trends, and best practices to inform program planning and service delivery strategies. Monitor compliance with sponsor requirements, University policies, and program standards and recommend corrective actions when necessary. Coordinate resource allocation, inventory management, and operational logistics to support program objectives. Lead or participate in special projects and initiatives that advance the mission and strategic goals of the Family Resource Center. Knowledge, Skills and Abilities Knowledge of employee supervision, performance management, and staff development practices. Knowledge of community outreach, family engagement, early childhood education principles and practices. Ability to organize work, establish priorities, and meet deadlines in a dynamic environment. Knowledge of program coordination, service delivery, and participant engagement methods. Ability to communicate effectively with staff, parents, and community stakeholders. Ability to maintain accurate records and handle confidential information appropriately. Skill in utilizing Microsoft Office, Google Workspace, databases, and virtual communication platforms.