Accessibility Desk Staff

Job Title

Accessibility Desk Staff

Division

Operations

Department

Accessibility

Reports to

Accessibility Desk Lead

Position Type

Unpaid Volunteer

Location

Remote with occasional in-person meetings (location-dependent), expected to be on-site during convention dates

About Anthro SoCal

Anthro SoCal is a community-driven convention celebrating furry fandom through art, performance, gaming, and social connection. Our success depends on the dedication and enthusiasm of our volunteer team. Anthro SoCal was formally known as Another Furry Con in 2024-2025.

Position Overview

The Accessibility Desk Staff member is a dedicated advocate for inclusivity and guest comfort, serving as the primary resource for attendees navigating the convention with specific access needs. In this staff-level role, you will remain seated at a stationary service desk to provide specialized guest assistance, answer questions regarding the venue's accessibility features, and help distribute accommodations. If you are an empathetic, clear communicator who thrives in a welcoming, customer-service-driven environment, then you would be a good fit for this role.

Time Commitment

Year-round

None

As convention approaches

Attend online staff meetings and trainings when requested

Convention weekend

On-site presence is required with flexible hours. Must plan to work the minimum volunteer hour requirement posted on the website

Pre and post-convention

None

Key Responsibilities

Your shift will center around desk-based hospitality, policy communication, and direct attendee assistance

Desk-Based Guest Services

Maintain a consistent, welcoming presence while remaining seated at the Accessibility Desk to greet and assist attendees who require support or information

Accessibility Inquiries

Provide clear, accurate, and polite information regarding venue logistics, elevator locations, quiet spaces, and specific panel room seating arrangements

Accommodations Distribution

Assist in verifying, logging, and distributing convention-specific accessibility resources (such as specialized badges, ribbons, or other assistive materials) according to established department protocols

Qualifications

Required

Punctuality & Desk Presence

Strict adherence to your scheduled shift times. Because attendees rely heavily on this dedicated resource, remaining at the desk and ready to assist during your shift is critical

Physical Adaptability

Comfort with staying seated at a stationary service desk for the duration of a multi-hour shift

Aptitude for Learning

A proven ability to quickly memorize venue layouts, ADA-compliant routes, and internal convention accommodation policies during staff training

Professionalism & Empathy

Strong interpersonal skills to handle interactions with a diverse group of attendees with absolute patience, discretion, and a reassuring demeanor

Preferred

Customer Service or Advocacy Experience

Prior experience in hospitality, front-desk reception, guest relations, or working directly within disability services or accessibility advocacy roles

Fandom & Convention Knowledge

An understanding of convention culture, community dynamics, and the unique layout or social expectations of fan-driven events, enabling you to anticipate specific attendee needs

What We Offer

While this is an unpaid volunteer position, we provide

Free convention membership and staff perks

Staff hospitality (meals/snacks during your shifts at-con)

Exclusive staff events and social opportunities

Recognition in convention materials

Experience in event management and team leadership

A supportive, creative community environment

References and recommendation letters upon request

Anthro SoCal is committed to creating an inclusive environment. We welcome volunteers of all backgrounds, experiences, and skill levels. All volunteers must be 18 years of age or older.