Officer, Consumer Services TH

Answer questions about the Bank's product information and general inquiries by supervising to ensure Care Center staff receive up-to-date product information including perform as the center for receiving complaints - both internal and external customer complaints- from all channels in order to prepare the database and complaint category before analyzing the problems, or forward to relevant business units. The role includes participate in finding proper resolution for customer’ issues and reach the customer to provide the response within defined timeline with standard answers.