Trucking Coordinator

Essential Duties and Responsibilities

• Coordinate and schedule the daily delivery of day-old chicks to customers according to hatch schedules and customer requirements.
• Develop efficient delivery routes to maximize transportation efficiency while minimizing chick transit time.
• Dispatch company drivers.
• Communicate delivery schedules, estimated arrival times, and schedule changes to customers, drivers, and internal departments.
• Verify delivery orders for accuracy, including chick quantities, breeds, destinations, and special customer requirements.
• Monitor delivery progress and respond promptly to transportation delays, weather events, equipment issues, or other disruptions.
• Coordinate with hatchery production personnel to align delivery schedules with chick availability.
• Ensure transportation activities comply with company biosecurity protocols, animal welfare standards, and applicable federal and state transportation regulations.
• Coordinate truck sanitation and cleaning schedules to maintain biosecurity standards between deliveries.
• Maintain accurate transportation records, delivery documentation, mileage logs, and shipping reports.
• Collaborate with fleet maintenance to schedule preventative maintenance and repairs, minimizing vehicle downtime.
• Assist with customer issue resolution related to delivery timing, logistics, or transportation concerns.
• Analyze transportation performance and recommend process improvements to enhance service, efficiency, and cost effectiveness.
• Participate in emergency planning and contingency scheduling during weather events or production interruptions.
• Perform other duties as assigned.

Qualifications

• High school diploma or GED required; Associate's or Bachelor's degree in Logistics, Supply Chain Management, Agriculture, Animal Science, Business, or a related field preferred.
• Two or more years of experience in transportation coordination, dispatching, logistics, customer service, or agricultural operations preferred.
• Experience in poultry, hatchery, livestock, or agricultural transportation is strongly preferred.
• Knowledge of transportation routing, dispatching, and scheduling practices.
• Strong computer skills, including Microsoft Office applications and transportation or dispatch software.
• Familiarity with Department of Transportation (DOT) regulations is preferred.
• Class A CDL license.

Knowledge, Skills, and Abilities

• Excellent organizational and time management skills.
• Strong communication and customer service skills with the ability to build positive customer relationships.
• Ability to prioritize multiple deliveries and rapidly adjust schedules in a fast-paced environment.
• Strong problem-solving and decision-making abilities.
• High attention to detail and commitment to accuracy.
• Ability to work collaboratively with hatchery personnel, drivers, sales, customer service, and production teams.
• Ability to maintain professionalism during time-sensitive or stressful situations.
• Working knowledge of biosecurity and animal welfare principles preferred.

Physical Requirements

• Ability to sit for extended periods while using a computer and telephone.
• Ability to stand, walk, bend, and occasionally lift up to 25 pounds.
• Ability to inspect loading operations and delivery vehicles as needed.
• Ability to travel occasionally to hatchery facilities or customer locations.