Assistant Property Manager (MCH)

The Assistant Property Manager (MCH) will play a critical role in ensuring the efficient coordination of maintenance requests, scheduling, and communication between tenants, vendors, and internal teams. This position requires exceptional multitasking skills, strong communication abilities, and a customer-focused mindset to ensure timely and high-quality maintenance services for our properties. Key Responsibilitie ● Ensure that all service requests (SRs) are dispatched to the appropriate vendor and accepted within service level agreements (SLAs) ● Coordinate with vendors to schedule work with residents and ensuring accurate documentation of Service Requests (SRs) and Work Orders (WOs) ● Determine if an SR needs to be dispatched ● Dispatch an SR to appropriate vendor and ensure it is accepted within SLAs ● Coordinate with vendors to ensure they schedule work with residents ● Reassign work when vendors are noncompliant with SLAs and escalate consistent issues to the Maintenance Manager ● Call residents as needed to confirm work completion ● Update notes and document progress in Origin, Darwin Homes’ proprietary property management tool ● Utilize reporting to prioritize non-compliant SRs and dispatch effectively at scale ● Escalate various vendor and resident issues to the appropriate management teams ● Utilize Zendesk to communicate with vendors and residents and provide updates for other teams at Darwin as needed ● Review/approve minor estimates per review guidelines ● Monitor assigned tasks and mark them as completed upon completion Skills, Knowledge & Expertise ● High school diploma or equivalent ● 2+ years of experience in dispatching or coordinating maintenance work ● Strong communication and organizational skills ● Ability to prioritize and manage multiple tasks ● Familiarity with maintenance work order systems ● Proficiency in Zendesk and Slack