Facilities Manager

Job Summary Responsible for managing overall site operations, including facilities, safety, compliance, and business continuity. Leads a team of engineers, supervisors, and technicians to ensure efficient, safe, and cost-effective facility management. Oversees budget planning (OPEX/CAPEX), drives operational performance through KPIs and SLAs, and ensures adherence to regulatory, client, and industry standards. Key Responsibilities Lead and manage Facilities and Operations teams, including Engineers, Supervisors, and Technicians, to ensure smooth and efficient day-to-day operations. Implement and maintain Environmental, Health, and Safety (EHS) programs and management systems, including safety training and compliance initiatives. Develop, manage, and monitor OPEX and CAPEX budgets while ensuring cost efficiency and operational excellence. Ensure business continuity and site preparedness through effective contingency planning for emergencies and disruptions. Monitor and drive performance through KPIs, SLAs, and compliance metrics. Ensure compliance with client requirements, industry regulations, and internal policies. Collaborate with cross-functional teams, stakeholders, and clients to achieve operational goals and continuous improvement initiatives. Develop strategic business and resource plans to optimize efficiency, reduce costs, and support organizational objectives. Oversee facilities maintenance, infrastructure management, and workplace safety programs. Qualifications Bachelor’s Degree in Engineering or a related field. Minimum of 5 years of experience in the BPO industry . Minimum of 5 years of managerial experience in Facilities Management, Operations, or a related function. Strong knowledge of PCI, HIPAA, SSAE, and ISO 27001 requirements. Knowledgeable in internal and external audits, regulatory compliance, and government-mandated requirements. Proven leadership, people management, and stakeholder management skills. Strong planning, problem-solving, and decision-making abilities. A collaborative team player with excellent communication skills.