Travel Agents

Key Responsibilities Manage reservation bookings and ensure all required guest information is accurately processed. Process deposit, balance, and security deposit payments, including property manager payouts. Handle reservation-related inquiries and requests through phone, text, and support platforms. Coordinate with guests and property managers to collect and upload required travel documents. Resolve guest concerns related to reservations, property access, and stay-related issues. Process post-travel tasks, including security deposit refunds and follow-up on outstanding concerns. Job Qualifications Must have experience in travel, hospitality, or customer service . At least 6 months of BPO experience is an advantage. Excellent verbal and written English communication skills. Strong organizational skills with the ability to multitask in a fast-paced environment. Willing to work onsite on shifting schedules, including weekends and holidays .