Client Service Representative

Key Responsibilities Serve as the primary point of contact for client communication, including answering phones, responding to inquiries, scheduling appointments, and providing exceptional customer service. Perform client check-in and check-out, including collecting patient information, processing payments, and maintaining accurate medical records and documentation. Ensure seamless communication between the front and back of the hospital by coordinating information between clients, veterinarians, and support staff. Provide clear and compassionate client education regarding treatment plans, estimates, discharge instructions, and follow-up care. Coordinate patient flow, appointment scheduling, and daily workflow to support efficient hospital operations and continuity of patient care. Communicate client concerns, patient updates, and scheduling changes promptly to the appropriate medical team members while supporting a collaborative work environment. Support a variable caseload and adapt to changing hospital needs while maintaining professionalism, organization, and a high standard of client service. About You At least 2 years of recent experience in veterinary medicine with no significant gaps in the field. Strong customer service experience with excellent verbal and written communication skills. Eager to learn, grow, and continuously develop new skills in a fast-paced veterinary environment. Collaborative team player who readily supports colleagues and contributes wherever needed. Compassionate, professional, and committed to building positive relationships with clients, patients, and teammates. Benefits Shared impact bonus resulting from hospital profitability 💸 50% discounts on care for all teammate pets *exclusions apply + free clinical exams🐾 Comprehensive medical (virtual care included), dental, and vision insurance to support your health while you care for theirs 401(k) with 100% company match up to 4% Health and Dependent Care FSA/HSA accounts to maximize your tax savings and healthcare flexibility Employer-paid life and AD&D insurance to protect what matters most Short-term and long-term disability coverage to protect your income if life throws you a curveball. Comprehensive Employee Assistance Program providing free mental health counseling, legal and financial consultations, and family support services available 24/7 for you and your loved ones . Company provided access to Calm app and Talkspace therapy services Paid time off, sick leave, and paid holidays to support your work-life balance Consistent growth opportunities to advance your career Annual engagement surveys so your voice shapes our workplace culture and policies Annual event to celebrate and recognize our wonderful teams 🎉 Why Join Sun Valley? Join a collaborative, team-first culture where everyone supports one another, celebrates successes, shares knowledge, and builds lasting professional relationships. Thrive in a fast-paced environment with a high call and case volume, providing plenty of opportunities to stay engaged and make a meaningful impact every day. Enjoy flexible scheduling with a hospital that is open seven days a week, offering a variety of scheduling options to support work-life balance. Become part of a trusted, community-focused practice that values strong client relationships and delivering compassionate care to pets and their families. Work in a welcoming neighborhood surrounded by great restaurants, brunch spots, and local favorites, with a team that enjoys connecting both inside and outside the hospital. If you’re ready to join a supportive team where your role truly makes a difference, we’d love to hear from you.

Client Service Representative Sun Valley Pet Hospital Pleasant Hill, CA | Full-time $22-$24 per hour Join Our Thriving, 7-Day Practice in a Welcoming Community Looking for a dynamic general practice where you can make an impact, grow your skills, and work with a passionate, supportive team? Sun Valley Pet Hospital is looking for a CSR to join our busy, community-focused hospital. About Us At Sun Valley Pet Hospital, we pride ourselves on delivering high-quality, compassionate care to our loyal client base. Our practice is known for excellent customer service, strong communication, and teamwork at every level. Schedule Sunday 8am-6pm, Tuesday-Thursday 8:30am-6:30pm