Cruise Coordinator, Riverboats at the Gateway Arch

Mission The Riverboats at the Gateway Arch are looking for individuals who are seeking a career on the water! As the Cruise Coordinator, you will be primarily responsible for the welfare and comfort of all guests on the Becky Thatcher and Tom Sawyer riverboats as they navigate up and down the Mississippi River. This is a supervisory position. Please see the following details regarding the position expectations, skills, and requirements. Expectations Always have a positive, friendly, and approachable demeanor while having fun! Continually exceed guests’ expectations by always having a guest first attitude. Be prompt and accountable when you are scheduled to work. Follow the dress code by wearing your uniform. Maintain an alert, professional appearance even when not actively engaged with guests. Supervise a team of servers, bartenders, and/or cashiers on private charters, dinner cruises and other events, ensuring a seamless and enjoyable experience for passengers Work closely with guests (private charters) to understand their needs and preferences, ensuring all details are executed accurately. Oversee the setup and breakdown of cruises, ensuring all areas are prepared according to specifications made by management or guests (private charters). Coordinate with kitchen staff to ensure timely and accurate food and beverage service. Handle any issues or emergencies that arise during cruises with professionalism and efficiency. Provide training and support to staff, ensuring high standards of service and professionalism. Adhere to all safety protocols and guidelines including complying with health and sanitation regulations. Maintain knowledge of pricing, menu items, and general cruise information. Participate team meetings and training sessions. Monitor and work to achieve daily, weekly, and monthly sales goals at all Points of Sale. Engage incoming and departing guests in a warm, genuine and friendly manner, answer guest inquiry line, provide directions, and help maintain cleanliness and organization of dock when working as a greeter. Assist with stocking and restocking supplies as necessary in the gift shop, dry storage, coolers, etc.