Key Account Manager

Fulfilment At Speed (FAS) is part of Blibli Group — an integrated enabler that powers the growth of Indonesia’s omnichannel ecosystem through speed, reliability, and innovation. We connect people, processes, and technology to build smarter fulfillment and logistics solutions that help businesses scale with confidence. Here, leaders take ownership, collaborate across functions, and continuously improve how we serve customers and partners. In Operations , you’ll lead teams that bring operational excellence to life — optimizing processes, solving challenges fast, and ensuring seamless execution for customers and partners. Your expertise will helps us move with agility while keeping quality and consistency at the heart of every operation. As Key Account Manager , you will oversee and manage partnerships with several principal brands within our business. This role owns the day-to-day and tactical management of key accounts, including account-level targets, promotions, and service execution, ensuring agreed account objectives are achieved. The Key Account Manager focuses on running, maintaining, and expanding existing accounts through disciplined operational and commercial management. What You'll Work on Together Develop account plans and execution strategies for assigned key accounts within the assigned area in line with company sales objectives. Drive achievement of key account performance targets for assigned accounts. Build and maintain strong, strategic relationships with key customers and decision-makers. Ensure timely and accurate execution of order processing, delivery fulfillment, promotion implementation, invoicing, and billing follow-up in accordance with agreed account terms and service levels. Coordinate closely with Operations and Finance teams to resolve daily execution issues such as delivery delays, stock availability, promotion gaps, or billing discrepancies. Monitor account performance, including sales results, promotion effectiveness, and service KPIs. Qualification Bachelor’s degree (S1/D4) in Business, Marketing, Management, or related field. Minimum 4–6 years of experience in key account management, sales, or commercial roles. Proven experience managing Modern Trade, distributor-based FMCG, or B2B key accounts. Experience leading or supervising account staff is an advantage.