Service Innovation Junior Officer

About the Role Blibli is transforming into a future-ready digital ecosystem where customer experience, operational excellence, and innovation go hand in hand. Within this journey, Blibli Care plays a critical role in ensuring every customer interaction is seamless, efficient, and impactful. As a Service Innovation Officer , you will be at the forefront of driving operational excellence and innovation. You will lead impactful projects that improve efficiency, enhance customer experience, and support revenue growth. Acting as a bridge between data, operations, and management, you will translate insights into actionable strategies and compelling stories that drive decision-making. This role requires a highly analytical and detail-oriented individual who thrives in solving complex problems, improving processes, and turning ideas into well-executed initiatives. What You’ll Do Analyze customer and operational data to identify trends, opportunities, and improvement areas. Transform complex data into clear insights, dashboards, and compelling business presentations. Lead process and system improvement initiatives to enhance operational efficiency and service quality. Develop project plans, coordinate stakeholders, and ensure timely and effective execution. Map workflows, identify gaps, and develop SOPs and system requirements. Act as PIC for new projects and client onboarding, ensuring readiness and smooth implementation. Present insights and project outcomes to stakeholders and management teams. Continuously improve service touchpoints using data-driven insights. What You’ll Bring to the Team Bachelor’s degree (S1) in Business, Engineering, Data Analytics, or related field. Minimum 1 year of experience in project management, process improvement, or service operations. Strong analytical skills with experience in qualitative and quantitative data analysis . Proficiency in data visualization tools (Excel, Google Data Studio, Power BI preferred). Strong presentation and storytelling skills for business and executive audiences. Experience in SOP development, process mapping, and system requirement documentation . Ability to manage projects and coordinate stakeholders effectively. Detail-oriented, proactive, and adaptable in a fast-paced environment. Why You’ll Love Working Here We believe innovation starts from understanding and improving everyday experiences. At Blibli, you’ll work on meaningful projects that directly impact customer satisfaction and operational excellence. This role offers strong exposure to cross-functional collaboration, data-driven decision-making, and continuous improvement — where you can grow as we continue growth — transforming together.