Key Account Manager (Mandarin Speaking)

Blibli is transforming into a future-ready digital ecosystem where strong partnerships and customer-centric solutions drive sustainable growth. Within our Commercial team, we focus on building long-term relationships, expanding business opportunities, and delivering tailored solutions that create value for our clients. As a Key Account Manager (B2B) , you will be responsible for managing and growing strategic client accounts, particularly Mandarin-speaking customers. You will act as a trusted partner to clients, understanding their needs, identifying growth opportunities, and ensuring successful delivery of solutions. This role combines relationship management, business development, and cross-functional collaboration to drive revenue growth and customer satisfaction. What You’ll Do Manage and develop strong relationships with key B2B clients, including Mandarin-speaking accounts. Act as the main point of contact for client communication in Mandarin (spoken and written) . Identify and drive new business opportunities within existing accounts through upselling and cross-selling. Understand client needs and propose tailored business or technical solutions. Prepare and deliver presentations, proposals, and lead commercial negotiations. Coordinate with internal teams (Sales, Technical, Operations) to ensure smooth project delivery. Monitor account performance, customer satisfaction, and retention. Handle contract renewals, pricing discussions, and service-level agreements (SLAs). Manage sales pipeline, forecasting, and account planning activities. What You’ll Bring to the Team Bachelor’s degree in Business, IT, or a related field. Min. 7 years of experience in B2B sales, key account management, or commercial roles. Fluency in Mandarin (spoken and written) is mandatory . Proven track record in managing key accounts and achieving revenue targets. Strong negotiation, communication, and relationship management skills. Experience working with clients from Chinese companies is a strong advantage. Understanding of cross-cultural business practices and communication styles. Experience in industries such as IT solutions, manufacturing, or trading is preferred. Why You’ll Love Working Here We believe strong partnerships drive long-term success. At Blibli, you’ll work with diverse clients, collaborate across teams, and play a key role in expanding business opportunities. This is a space where you can build meaningful relationships, grow your commercial expertise, and make a real impact as we continue growth — transforming together.