[Blicare] People Development Senior Staff

About the Role Blibli is transforming into a future-ready digital ecosystem where people growth is a key driver of business success. Within Blibli Care, our People Development function plays a critical role in ensuring agents are equipped with the right skills, knowledge, and mindset to deliver exceptional customer experiences. As a People Development Senior Staff , you will support the design and delivery of impactful training programs across multiple service channels (Inbound, Outbound, and Offline). You will help shape learning experiences, support agent development, and use data-driven insights to continuously improve training effectiveness and performance outcomes. What You’ll Do Support the design and delivery of training programs using a blended learning approach (eLearning, instructor-led training, and on-the-job coaching). Conduct training needs analysis to identify skill gaps and develop targeted learning programs. Guide and support new agents during On-the-Job Training (OJT) to ensure successful onboarding and performance readiness. Develop engaging learning materials such as case studies, simulations, and social learning content. Collaborate with cross-functional teams to align training programs with business goals and operational needs. Analyze training data (participation, performance, feedback) to assess effectiveness and drive improvements. Monitor and report training impact, including ROI and performance outcomes . Stay updated on learning & development trends to enhance training quality and efficiency. What You’ll Bring to the Team Bachelor’s degree in Psychology, Education, Human Resources, or related field. Experience in learning & development, training, or people development roles is preferred. Strong understanding of training methodologies and adult learning principles. Experience in facilitating training or supporting onboarding programs is a plus. Analytical mindset with the ability to interpret training data and measure effectiveness. Strong communication and interpersonal skills when working with agents and stakeholders. Creative approach in designing engaging learning experiences. Proactive, detail-oriented, and adaptable in a fast-paced environment. Why You’ll Love Working Here We believe great customer experiences start with well-developed people. At Blibli, you’ll play a key role in shaping how our agents learn, grow, and perform. This is your opportunity to create meaningful learning experiences, drive performance impact, and grow your expertise as we continue growth — transforming together.