Subject Matter Expert

About BookMyTourNow

BookMyTourNow is a dynamic and rapidly growing travel agency dedicated to crafting personalized and unforgettable travel experiences. We are passionate about travel and committed to providing exceptional customer service. We foster a collaborative and innovative work environment where employees are empowered to thrive. We leverage cutting-edge technology to ensure seamless and memorable travel experiences for our clients.

About the Role

The Subject Matter Expert (Travel) at BookMyTourNow is a key resource for the sales team and other departments, providing in-depth knowledge and expertise on specific travel destinations, products, and services. This role requires a highly knowledgeable and experienced travel professional with excellent communication and training skills. The Subject Matter Expert will play a vital role in enhancing the team's product knowledge and improving the quality of travel advice provided to clients.

Responsibilities

• Expert Knowledge:

Maintain expert-level knowledge of assigned travel destinations, including attractions, accommodations, transportation, local customs, visa requirements, and other relevant information. This may focus on a specific region, type of travel (e.g., adventure, luxury, family), or travel product (e.g., cruises, tours).

• Training & Support:

Develop and deliver training programs, workshops, and presentations to sales teams and other staff on assigned destinations, products, and travel-related topics. Provide ongoing support and answer questions from the team.

• Content Creation:

Create informative and engaging content for internal and external use, such as destination guides, blog posts, FAQs, and marketing materials.

• Product Development:

Collaborate with product development teams to identify new travel opportunities and enhance existing travel packages. Provide feedback on product offerings based on market trends and customer preferences.

• Sales Support:

Provide expert advice and support to the sales team in handling complex customer inquiries and creating customized travel itineraries. Assist with closing high-value sales.

• Market Research:

Conduct market research to stay up-to-date on travel trends, competitor activities, and emerging destinations.

• Relationship Management:

Build and maintain relationships with key travel suppliers, airlines, hotels, and other industry partners.

• Travel Expertise:

Share travel experiences and insights with the team, staying current on travel advisories, safety concerns, and other relevant information.

Qualifications

• Bachelor's degree in Tourism, Hospitality, or a related field preferred.
• Extensive experience in the travel industry, with a focus on [Specific region, type of travel, or product].
• Deep and demonstrable knowledge of assigned travel destinations.
• Excellent communication, presentation, and training skills.
• Ability to engage and motivate learners.
• Strong research and analytical skills.
• Ability to work independently and as part of a team.
• Passion for travel and customer service.

Benefits

• We offer a competitive salary.
• You will gain valuable knowledge of the travel industry.
• Significant opportunities for professional growth exist within the organization