Bakery Incharge

Role Summary

The

Bakery Sales & Operations In-Charge

• is responsible for
• driving bakery sales
• , managing
• online delivery platforms (Zomato & Swiggy)
• , ensuring
• smooth order execution & delivery

, and

• coordinating daily production and packaging
• with the Head Chef.

The

• primary focus of this role is increasing sales and visibility of bakery products
• across online and offline channels.

Key Responsibilities

1. Sales Growth (MOST IMPORTANT)

• Increase daily, weekly, and monthly bakery sales.
• Plan and execute offers, combos, and add-ons on Zomato & Swiggy.
• Improve menu visibility, photos, descriptions, and pricing strategy.
• Push high-margin and fast-moving bakery items.
• Track sales trends and suggest new products with Head Chef.
• Ensure upselling through packaging inserts and online recommendations.

1. Online Portal Management (Zomato & Swiggy)

• Handle day-to-day operations of Zomato & Swiggy dashboards.
• Manage menu updates, stock availability, pricing, and images.
• Coordinate during peak hours to avoid delays and cancellations.
• Handle customer complaints, ratings, and reviews professionally.
• Monitor portal metrics (order acceptance, prep time, cancellations).

1. Order Processing, Packing & Delivery Coordination

• Ensure correct and attractive packaging of all bakery orders.
• Maintain packaging quality to avoid spillage or damage in delivery.
• Coordinate with delivery partners and service staff for timely dispatch.
• Verify order accuracy before handover to delivery executives.
• Ensure brand presentation through stickers, labels, and sealing.

1. Production Coordination

• Coordinate with Head Chef for daily production planning.
• Share order forecasts based on portal trends and promotions.
• Ensure required items are prepared and packed as per demand.
• Avoid overproduction and minimize wastage.

1. Customer Experience & Brand Image

• Ensure high ratings on delivery platforms.
• Resolve issues related to delay, missing items, or packaging.
• Encourage repeat orders through consistency and service.
• Maintain brand standards in every order leaving the bakery.

1. Reporting & Analysis

• Prepare daily and weekly sales reports.
• Track portal-wise performance and growth.
• Share improvement suggestions with management.
• Monitor competitors’ pricing, offers, and best-selling items.

Key Skills & Competencies

• Strong understanding of
• Zomato & Swiggy operations
• .
• Sales-oriented mindset with growth focus.
• Basic knowledge of bakery products and packaging.
• Good coordination and communication skills.
• Ability to work under pressure during peak hours.
• Problem-solving and decision-making ability.